Global Ecommerce Customer Support Specialist (Onsite)

MicroSourcing International; Cagayan de Oro; On-site; PHP 260,000 - 360,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Flexible work arrangements

Paid time-off

Job summary

MicroSourcing International is seeking a Customer Service Specialist to manage inquiries, orders, returns, and service requests for customers across Australia, North America, the UK, and Europe. You will respond to emails in a professional voice, coordinate with Operations and Logistics for stock and shipping, and handle wholesale and B2C orders with meticulous attention to detail.

The role requires 2+ years of customer service experience, strong English communication, and experience with

Qualifications

• 2+ years of experience in customer service, ecommerce support, or customer operations.
• Excellent written and verbal English communication.
• Experience handling customer enquiries through email and customer service platforms.
• Strong attention to detail, organisation, and administrative accuracy.
• Ability to work independently while collaborating effectively with international teams.

Responsibilities

• Manage customer enquiries, orders, returns, exchanges, and service requests across international markets.
• Respond to customers through email with a warm, professional brand voice.
• Process and update orders across Shopify, Gorgias, Cin7, and Amazon.
• Provide accurate product information, sizing guidance, and support with customer concerns.
• Coordinate with Operations and Logistics regarding stock, fulfilment, deliveries, and shipping issues.
• Manage wholesale, corporate, B2B, and D2C orders with attention to detail.
• Handle complaints and delivery exceptions, escalating complex concerns as needed.
• Maintain accurate customer records and document recurring issues, feedback, and resolutions.
• Monitor service performance and contribute to knowledge base and FAQs.
• Support customers across Australia, North America, the UK, and Europe.
• Collaborate with a global remote team to maintain service levels.

Skills

Customer service excellence

English proficiency

Email communication

Attention to detail

Independent collaboration

Tools

Shopify

Gorgias

Cin7

Amazon Seller Central

Job description

MicroSourcing International is seeking a Customer Service Specialist to manage inquiries, orders, returns, and service requests for customers across Australia, North America, the UK, and Europe. You will respond to emails in a professional voice, coordinate with Operations and Logistics for stock and shipping, and handle wholesale and B2C orders with meticulous attention to detail.

The role requires 2+ years of customer service experience, strong English communication, and experience with