Customer Service Coordinator | Onsite, Day shift - CDO
MicroSourcing International
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Benefits offered by this job
Job summary
MicroSourcing is seeking a Customer Service Coordinator to join our onsite team in SM Downtown, Cagayan de Oro. You will support customers across Australia and other international markets by managing enquiries, orders, returns, and service requests, working closely with Customer Service, Operations, and Logistics teams to ensure a positive customer experience.
Key requirements include 2+ years in customer service or e-commerce, strong English communication, and experience with Shopify, Gorgias,
Qualifications
- 2+ years in customer service, e-commerce support, or related roles.
- Excellent written and verbal English communication.
- Experience handling customer enquiries via email, chat, or platforms.
- Experience with Shopify, Gorgias, Cin7, Amazon Seller Central, or similar systems is an advantage.
- Strong attention to detail and accuracy when processing orders.
- Ability to work independently in a remote environment.
Responsibilities
- Respond to customer enquiries via email and customer service platforms in a professional and timely manner.
- Process customer orders, cancellations, returns, exchanges, and order updates using platforms such as Shopify, Gorgias, Cin7, and Amazon.
- Manage wholesale, corporate, B2B, and D2C orders with a high level of accuracy.
- Provide customers with accurate product, sizing, shipping, and order information.
- Coordinate with Operations and Logistics teams regarding stock availability, fulfilment, delivery delays, lost parcels, and other order issues.
- Maintain accurate customer interaction and order records.
- Handle customer complaints and escalation complex concerns when necessary.
- Monitor customer feedback and identify opportunities to improve the overall customer experience.
- Maintain organised workflows and meet agreed service levels for response and resolution times.
- Assist with customer service reporting, knowledge base updates, FAQs, and process improvements.
- Collaborate with international stakeholders and contribute to a positive remote team environment.
Skills
Tools
Job description
Position: Customer Service Coordinator
Location: SM Downtown, CDO
Work setup & shift: Onsite, Day shift
Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Enjoy the balance between work and life that suits you with flexible work arrangements.
Take advantage of opportunities for continuous learning and career advancement.
Be part of a company that celebrates diversity and fosters an inclusive culture.
As a Customer Service Coordinator, you will support customers across Australia and other international markets by managing enquiries, orders, returns, and service requests. You will work closely with Customer Service, Operations, and Logistics teams to ensure a smooth and positive customer experience.
- Respond to customer enquiries via email and customer service platforms in a professional and timely manner.
- Process customer orders, cancellations, returns, exchanges, and order updates using platforms such as Shopify, Gorgias, Cin7, and Amazon.
- Manage wholesale, corporate, B2B, and D2C orders with a high level of accuracy.
- Provide customers with accurate product, sizing, shipping, and order information.
- Coordinate with Operations and Logistics teams regarding stock availability, fulfilment, delivery delays, lost parcels, and other order issues.
- Maintain accurate customer interaction and order records.
- Handle customer complaints and escalation complex concerns when necessary.
- Monitor customer feedback and identify opportunities to improve the overall customer experience.
- Maintain organised workflows and meet agreed service levels for response and resolution times.
- Assist with customer service reporting, knowledge base updates, FAQs, and process improvements.
- Collaborate with international stakeholders and contribute to a positive remote team environment.
- 2+ years of experience in customer service, e-commerce support, customer operations, or a related role.
- Strong written and verbal English communication skills.
- Experience handling customer enquiries through email, chat, or customer service platforms.
- Experience with Shopify, Gorgias, Cin7, Amazon Seller Central, or similar systems is an advantage.
- Strong attention to detail and accuracy when processing customer and order information.
- Excellent organisational and time management skills with the ability to manage multiple priorities.
- Ability to work independently with minimal supervision in a remote environment.
- Comfortable supporting Australian or international customers and stakeholders.
- Willingness to work hours aligned with Australian business requirements.
- 2+ years of relevant customer service, e-commerce support, or customer operations experience.
- Excellent written and spoken English communication skills.
- Experience handling customer enquiries, orders, returns, and service-related concerns.
- Strong attention to detail and accuracy in order processing and record-keeping.
- Ability to work independently while maintaining service levels in a remote environment.
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit the MicroSourcing website.
Terms & conditions apply.
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