Global Ecommerce Customer Service Coordinator

MicroSourcing; Cagayan de Oro; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Customer Service Coordinator to support customers across Australia, North America, the UK, and Europe. This onsite role at SM Downtown, CDO, requires 2+ years in customer service or ecommerce support and uses Shopify, Gorgias, Cin7, and Amazon Seller Central.

You will handle inquiries, orders, returns, and service requests, ensuring accurate information and a warm brand voice across emails and tickets. Collaborative global team environment with day shifts.

Qualifications

• 2+ years of experience in customer service, ecommerce support, or customer operations.
• Excellent written and verbal English communication skills.
• Experience handling customer enquiries through email and customer service platforms.
• Strong attention to detail, organisation, and administrative accuracy.
• Ability to work independently while collaborating with international teams.

Responsibilities

• Manage customer enquiries, orders, returns, exchanges, and service requests across international markets.
• Respond to customers through email while maintaining a warm, professional brand voice.
• Process and update orders across Shopify, Gorgias, Cin7, and Amazon.
• Provide accurate product information, sizing guidance, and support with customer concerns.
• Coordinate with Operations and Logistics teams regarding stock, fulfilment, deliveries, and shipping issues.
• Manage wholesale, corporate, B2B, and D2C orders with strong attention to detail.
• Handle customer complaints and delivery exceptions, escalating complex concerns when required.
• Maintain accurate customer records and document recurring issues, feedback, and resolutions.
• Monitor customer service performance and contribute to process improvements, knowledge base content, and FAQs.
• Support customers across Australia, North America, the UK, and Europe.
• Work collaboratively with a global remote team to maintain service levels and a consistent customer experience.

Skills

Customer service

Ecommerce support

English communication

Remote collaboration

Education

N/A

Tools

Shopify

Gorgias

Cin7

Amazon Seller Central

Job description

MicroSourcing is hiring a Customer Service Coordinator to support customers across Australia, North America, the UK, and Europe. This onsite role at SM Downtown, CDO, requires 2+ years in customer service or ecommerce support and uses Shopify, Gorgias, Cin7, and Amazon Seller Central.

You will handle inquiries, orders, returns, and service requests, ensuring accurate information and a warm brand voice across emails and tickets. Collaborative global team environment with day shifts.