E-Commerce Assistant

Trendy Tech Corporation; Parañaque; On-site; PHP 223,200 - 334,800; Full time

Job summary

An e-commerce company in the Philippines is looking for an E-commerce Assistant to oversee product listings, manage orders, and provide excellent customer service. Responsibilities include updating product information, responding to customer inquiries, and coordinating promotions. Candidates should have a Bachelor's degree and be familiar with platforms like Lazada and Shopee. Proficiency in Excel and strong communication skills are essential. This position is suitable for fresh graduates who are motivated and tech-savvy.

Qualifications

• Bachelor’s degree in a relevant field is preferred.
• Familiarity with online seller platforms like Lazada and Shopee.
• Ability to work under pressure and handle multitasking.

Responsibilities

• Upload and update product information on platforms.
• Monitor incoming orders and coordinate fulfillment.
• Respond to customer inquiries and handle complaints.

Skills

Familiarity with Lazada, Shopee, and TikTok Shop seller platforms

Proficiency in Microsoft Excel/Google Sheets

Basic knowledge of digital marketing tools

Strong written and verbal communication skills in English and Filipino

Detail-oriented and highly organized

Education

Bachelor’s degree in Business Administration, Marketing, Information Technology

Tools

Digital marketing tools (Facebook Ads, TikTok Ads, Canva)

Job description

Job Description

Responsibilities of an E-commerce Assistant

• Product Listings & Content
  • Upload and update product information (titles, descriptions, images, prices).
  • Ensure listings are accurate, appealing, and optimized for search visibility.
• Order & Inventory Management
  • Monitor incoming orders and coordinate timely fulfillment.
  • Track stock levels and update availability across platforms.
  • Work with warehouse/logistics teams to avoid overselling or stockouts.
• Customer Service
  • Respond to customer inquiries via chat, email, or platform messages.
  • Handle complaints, returns, and refunds professionally.
  • Maintain positive customer relationships to boost ratings and reviews.
• Campaigns & Promotions
  • Assist in setting up vouchers, discounts, and flash sales.
  • Coordinate with marketing for TikTok live selling and promotional content.
• Data & Reporting
  • Prepare weekly/monthly sales and performance reports.
  • Track KPIs such as conversion rates, customer feedback, and campaign ROI.
  • Provide insights to management for strategy improvement.
• Platform Compliance
  • Ensure adherence to Lazada, Shopee, and TikTok Shop policies.
  • Monitor for penalties, suspensions, or violations and take corrective action.
  • Work closely with marketing, logistics, and finance teams.
  • Support digital marketing initiatives like social media posts and influencer collaborations.

Job Requirements – E‑commerce Assistant

Education & Background

• Bachelor’s degree in Business Administration, Marketing, Information Technology, or related field (preferred).
• Fresh graduates may be considered if highly motivated and tech‑savvy.

Technical Skills

• Familiarity with Lazada, Shopee, and TikTok Shop seller platforms.
• Proficiency in Microsoft Excel/Google Sheets for reporting and data analysis.
• Basic knowledge of digital marketing tools (Facebook Ads, TikTok Ads, Canva, etc.).
• Comfortable with order management systems and online payment platforms.

Communication Skills

• Strong written and verbal communication in English and Filipino.
• Ability to respond professionally to customer inquiries and complaints.
• Team player with good interpersonal skills.

Personal Attributes

• Detail‑oriented and highly organized.
• Ability to multitask and work under pressure during campaign seasons (e.g., 9.9, 11.11, 12.12).
• Problem‑solving mindset with initiative to improve processes.
• Willingness to learn and adapt to fast‑changing e‑commerce trends.

Experience (Preferred but not required)

• At least 1 year of experience in e‑commerce operations, customer service, or digital marketing.
• Background in handling product listings, promotions, and live selling is an advantage.

Working Location

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