Dynamics 365 ERP Support Analyst | Hybrid Day Shift & Growth

Manatal; Western Visayas; Hybrid; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Competitive rewards

Collaborative spirit

Work-life harmony

Career growth

Inclusive teamwork

Job summary

MicroSourcing is seeking an ERP Support Analyst to provide day-to-day functional support for Microsoft Dynamics 365, ensuring the ERP platform remains reliable for business users. This hybrid, day-shift role is based at Mall of Asia, Pasay, and involves collaboration with IT and business teams.

You will handle incidents, service requests, and ongoing improvements, while helping with testing, upgrades, and documentation. A strong ERP and Dynamics 365 background is required.

Qualifications

• Demonstrated experience supporting ERP systems, preferably Microsoft Dynamics 365.
• Experience supporting Dynamics 365 Project Operations and/or Finance & Operations (F&O).
• Strong understanding of ERP-enabled business processes, including finance, project delivery, procurement, supply chain, and HR.
• Excellent analytical, troubleshooting, and problem-solving skills with the ability to identify root causes and implement sustainable solutions.
• Strong communication and stakeholder management skills with the ability to support both technical and non-technical users.

Responsibilities

• Provide day-to-day functional support for Microsoft Dynamics 365, ensuring the ERP platform remains reliable and efficient for business users.
• Act as the primary point of contact for ERP-related incidents, service requests, and user inquiries while delivering timely resolutions.
• Investigate, analyze, troubleshoot, and resolve system issues, escalating complex concerns in accordance with established support processes.
• Support system enhancements, configuration changes, testing activities, upgrades, and continuous improvement initiatives.
• Collaborate with business stakeholders, internal IT teams, and external vendors to deliver effective ERP solutions and maintain system documentation, user guides, and knowledge base articles.

Skills

Microsoft Dynamics 365

Dynamics 365 Project Operations

Finance & Operations (F&O)

ERP processes

Analytical thinking

Stakeholder management

Communication skills

Tools

Microsoft Dynamics 365

Job description

MicroSourcing is seeking an ERP Support Analyst to provide day-to-day functional support for Microsoft Dynamics 365, ensuring the ERP platform remains reliable for business users. This hybrid, day-shift role is based at Mall of Asia, Pasay, and involves collaboration with IT and business teams.

You will handle incidents, service requests, and ongoing improvements, while helping with testing, upgrades, and documentation. A strong ERP and Dynamics 365 background is required.