Operations & ERP Support Analyst (Dynamics 365)

Outsourced; Manila; Hybrid; PHP 420,000 - 540,000; Full time

Job summary

Outsourced.ph in the Philippines is seeking an organized Operations & Process Support Analyst to help ensure accurate processing of business transactions and smooth workflows across Finance, Procurement, Inventory, and Supply Chain. You will support onboarding, training, and user queries while partnering with internal teams to deliver high-quality service in a hybrid work setting.

Key responsibilities include managing transactions in Microsoft Dynamics 365 Finance & Supply Chain,

Qualifications

• At least 2 years of experience in business operations, administration, ERP support, or a similar role.
• Experience processing business transactions and managing operational workflows.
• Strong written and verbal communication skills.

Responsibilities

• Process and maintain business transactions using Microsoft Dynamics 365 Finance & Supply Chain Management.
• Support purchase orders, requisitions, invoices, receipting, and inventory transactions.
• Monitor work queues, workflow approvals, transaction exceptions, and overdue activities.
• Ensure transactions are accurate, complete, and processed within agreed service levels.
• Respond to user queries and provide guidance on standard processes and procedures.
• Assist with user onboarding, training, and adoption activities.
• Escalate operational issues to the appropriate support teams and follow up on resolutions.
• Support process documentation and identify opportunities for continuous improvement.

Skills

Communication skills

Attention to detail

Organisational skills

ERP operations

Tools

Microsoft Dynamics 365

Job description

Outsourced.ph in the Philippines is seeking an organized Operations & Process Support Analyst to help ensure accurate processing of business transactions and smooth workflows across Finance, Procurement, Inventory, and Supply Chain. You will support onboarding, training, and user queries while partnering with internal teams to deliver high-quality service in a hybrid work setting.

Key responsibilities include managing transactions in Microsoft Dynamics 365 Finance & Supply Chain,