Dynamic Training Specialist - New Hire & Process Enablement

VXI Global Solutions; Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

VXI Global Solutions in Manila, Philippines, is seeking a Training Specialist to support a newly launching BPO account. You will deliver new hire and process training to ensure agents are ready for go-live.

Responsibilities include facilitating classroom and virtual sessions, administering assessments, monitoring progress, coaching at-risk trainees, updating materials, and coordinating with Quality, Operations, and Workforce Management for a smooth transition to production and client audits.

Responsibilities

• Facilitate new hire training, product/process knowledge sessions, and systems training based on approved curriculum
• Deliver engaging classroom, virtual, or blended training sessions to new and existing employees
• Administer assessments, quizzes, and evaluations to measure trainee comprehension and readiness
• Monitor trainee progress during training and nesting; provide coaching and remediation for at-risk trainees
• Assist in updating and customizing training materials, modules, and job aids based on client specs
• Coordinate with Quality, Operations, and Workforce Management on trainee performance and transition to production
• Maintain accurate training records, attendance, and performance reports
• Gather feedback to support continuous improvement of training content and delivery methods
• Support the Training Manager in preparing for program launch milestones and client audits

Job description

VXI Global Solutions in Manila, Philippines, is seeking a Training Specialist to support a newly launching BPO account. You will deliver new hire and process training to ensure agents are ready for go-live.

Responsibilities include facilitating classroom and virtual sessions, administering assessments, monitoring progress, coaching at-risk trainees, updating materials, and coordinating with Quality, Operations, and Workforce Management for a smooth transition to production and client audits.