Training Supervisor

VXI Global Solutions; Davao City; On-site; PHP 446,000 - 725,000; Full time

Job summary

VXI Global Solutions seeks a Training Supervisor to lead a trainers team within Growth. You will coach, develop, and evaluate trainers to ensure high-quality delivery across programs and client requirements.

You will partner with operations and instructional designers to keep curricula current, monitor effectiveness, and drive continuous improvement in a fast-paced environment. Evening/weekend shifts may be required.

Qualifications

• Bachelor's degree required in Business Admin, Education, HR or related field.
• 3-5 years in training with at least 1-2 years in supervision or leadership, preferably in BPO/call center.
• Proven experience in designing, delivering, and evaluating training programs.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Demonstrated ability to motivate, coach, and develop a team.
• Proficient in Microsoft Office and LMS.
• Analytical skills to interpret data and improve training effectiveness.
• Ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work varying shifts, including evenings and weekends.

Responsibilities

• Supervise, mentor, and evaluate a team of trainers with regular feedback.
• Oversee execution of all training for new hires and ongoing skill development, aligned with standards.
• Monitor training effectiveness using metrics like trainee performance and retention rates.
• Collaborate with operations and instructional designers to identify needs and update curricula.
• Conduct train-the-trainer sessions to raise capability and consistency.
• Prepare and present training progress reports to senior management.
• Ensure all training complies with policies, procedures and legal requirements.
• Act as SME for processes and systems, assisting with complex inquiries.
• Foster a positive learning environment and promote continuous improvement.
• Participate in calibration sessions and quality assurance to maintain high standards.

Skills

Team leadership

Coaching

Training delivery

Data analysis

Adult learning

Instructional design

Presentation

Stakeholder management

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office Suite

Learning Management System (LMS)

Job description

The Training Supervisor is responsible for leading, coaching, and developing a team of trainers within the Growth division. This role focuses on ensuring the effective delivery of training programs, improving trainee performance, and contributing to the overall growth and success of VXI Global Solutions.

Job Responsibilities

• Supervise, mentor, and evaluate a team of trainers, providing regular feedback and performance reviews.
• Oversee the execution of all training programs for new hires and ongoing skill development within the Growth division, ensuring adherence to VXI standards and client requirements.
• Monitor training effectiveness through various metrics, including trainee performance, retention rates, and post-training assessments, and implement corrective actions as needed.
• Collaborate with operations management and instructional designers to identify training needs, develop new training materials, and update existing curricula.
• Conduct train-the-trainer sessions to enhance the capabilities and consistency of the training team.
• Prepare and present reports on training progress, challenges, and successes to senior management.
• Ensure all training activities comply with company policies, procedures, and legal requirements.
• Act as a subject matter expert for processes and systems, assisting trainers and trainees with complex inquiries.
• Foster a positive and engaging learning environment, promoting continuous improvement and professional growth within the training team.
• Participate in calibration sessions and quality assurance processes to maintain high training standards.

Job Qualifications

• Bachelor's degree in Business Administration, Education, Human Resources, or a related field.
• Minimum of 3-5 years of experience in a training role, with at least 1-2 years in a supervisory or leadership capacity, preferably within a BPO or call center environment.
• Proven experience in designing, delivering, and evaluating training programs.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Demonstrated ability to motivate, coach, and develop a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and learning management systems (LMS).
• Analytical skills with the ability to interpret data and identify trends to improve training effectiveness.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities.
• Strong problem-solving abilities and a proactive approach to addressing challenges.
• Flexibility to work varying shifts, including evenings and weekends, as business needs dictate.