Senior Process Training Specialist

EXL Talent Acquisition Team; Pasay; Presencial; PHP 201 000 - 335 000; Tempo integral

Resumo da oferta

EXL Talent Acquisition Team in the Philippines seeks a dedicated training specialist to educate and prepare staff to meet client requirements. You will help transfer process knowledge and build capability through structured programs.

Responsibilities include developing curricula, conducting training needs analyses, creating content to reflect client updates, organizing cross- and up-skilling activities, and reporting progress to process owners.

Responsabilidades

• Educate and prepare staff to deliver client requirements.
• Transfer process knowledge and related skills to production staff.
• Develop and improve the process-specific curriculum.
• Conduct training needs analyses and create content to meet client updates.
• Organize cross- and up-skill training.
• Provide reporting to process owners.

Descrição da oferta de emprego

EXL Talent Acquisition Team in the Philippines seeks a dedicated training specialist to educate and prepare staff to meet client requirements. You will help transfer process knowledge and build capability through structured programs.

Responsibilities include developing curricula, conducting training needs analyses, creating content to reflect client updates, organizing cross- and up-skilling activities, and reporting progress to process owners.