BPO Training Lead: New Hire & Agent Development

VXI Global Holdings B.V. (Philippines); Pasay; On-site; PHP 335,000 - 580,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking an experienced Training Specialist to deliver New Hire, Progression and Enhancement training across client projects, focusing on both soft and technical skills for groups up to 50 participants.

The role requires strong classroom leadership, excellent communication, and proficiency with Microsoft Office. Candidates should have 1–2 years of training experience and a college degree or equivalent experience, and will supervise trainees during their

Qualifications

• College degree or equivalent experience.
• Strong oral and written communication skills.
• Demonstrated ability in classroom leadership, classroom management, classroom organization.
• Must have experience in handling tech program/s.
• 1-2 years of training experience.

Responsibilities

• Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50).
• Supervise agents while in their training period.
• Develop non-classroom communication and training materials
• Coordinate New Hire, Progression & Enhancement Training activity
• Assess participant and class performance
• Participate in minor client interaction (include effective curriculum feedback and client visits)
• Perform other related duties and assignments as required and as assigned by supervisor or manager.

Skills

Leadership & facilitation

Communication skills

Classroom management

Organization

Training experience

Education

College degree or equivalent experience

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

VXI Global Holdings B.V. (Philippines) is seeking an experienced Training Specialist to deliver New Hire, Progression and Enhancement training across client projects, focusing on both soft and technical skills for groups up to 50 participants.

The role requires strong classroom leadership, excellent communication, and proficiency with Microsoft Office. Candidates should have 1–2 years of training experience and a college degree or equivalent experience, and will supervise trainees during their