Product Training Lead - Tech & Sales (BPO)

VXI Global Solutions; Pasay; On-site; PHP 240,000 - 360,000; Full time

Job summary

VXI Global Solutions in the Philippines is seeking a Training Specialist to deliver New Hire, Progression and Enhancement training across client projects, covering soft and technical skills. You will supervise agents during training, develop non-classroom materials, coordinate training activity, and assess class performance.

The role may involve client feedback and curriculum enhancements as assigned by the supervisor.

Qualifications

• College degree or equivalent experience.
• Strong oral and written communication skills.
• At least 1-2 years Product Training/Training Specialist experience in a BPO setting.
• Must have experience in handling Tech and Sales LOB.
• Demonstrated ability in classroom leadership, classroom management, classroom organization.

Responsibilities

• Deliver New Hire, Progression and Enhancement training on client projects (soft and technical skills).
• Supervise agents during their training period.
• Develop non-classroom training materials.
• Coordinate New Hire, Progression & Enhancement Training activity.

Skills

Communication

Classroom leadership

Documentation & organization

Microsoft Office

Education

College degree or equivalent experience

Tools

Microsoft Office

Job description

VXI Global Solutions in the Philippines is seeking a Training Specialist to deliver New Hire, Progression and Enhancement training across client projects, covering soft and technical skills. You will supervise agents during training, develop non-classroom materials, coordinate training activity, and assess class performance.

The role may involve client feedback and curriculum enhancements as assigned by the supervisor.