Dynamic Ticketing Operations Specialist

Ticketmaster; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Ticketmaster Cebu seeks a detail-oriented Operations Specialist to deliver exceptional support across Call Centre and Box Office, handling high volumes of queries by phone and email. You’ll work with Zendesk and internal teams to resolve issues, manage event operations, and ensure equipment readiness for smooth ticket sales.

You will collaborate with the Operations Manager to refine processes, assist onboarding, and produce ad-hoc reports while maintaining strong client and customer experiences

Qualifications

• Experience handling high volumes of customer inquiries via phone and email.
• Strong communication and problem-solving skills in a fast-paced environment.
• Familiarity with ticketing systems and related workflows.
• Proficiency with Microsoft Office and data entry accuracy.

Responsibilities

• Provide operational support across Call Centre and Box Office for high-quality service.
• Manage large volumes of customer queries via inbound/outbound calls and email (Zendesk).
• Identify customer needs and offer effective solutions.
• Coordinate and support inventory management and equipment utilization.
• Assist with onboarding, training and ad-hoc reports as needed.
• Process and monitor billing payments and ensure timely settlements.

Skills

Customer service

Call Center

Ticketing systems

MS Office

Zendesk

Tools

Zendesk

Job description

Ticketmaster Cebu seeks a detail-oriented Operations Specialist to deliver exceptional support across Call Centre and Box Office, handling high volumes of queries by phone and email. You’ll work with Zendesk and internal teams to resolve issues, manage event operations, and ensure equipment readiness for smooth ticket sales.

You will collaborate with the Operations Manager to refine processes, assist onboarding, and produce ad-hoc reports while maintaining strong client and customer experiences