Client Services Lead - Ticketing & Growth

TicketWeb; Hinoba-an; On-site; PHP 446,000 - 781,000; Full time

Job summary

Ticketmaster Cebu is seeking a Client Services Specialist to lead, mentor and oversee client service delivery for a portfolio of venues and promoters in Cebu, Philippines.

The role focuses on building strong client relationships, deploying ticketing strategies, and collaborating with marketing, sales and operations to optimize revenue.

On-site support for events, cross-functional teamwork, and adherence to service standards are key.

Qualifications

• Extensive client relationship experience within live events.
• Strong leadership and mentoring skills.
• Excellent communication and presentation abilities.
• Ability to manage multiple stakeholders across teams.

Responsibilities

• Manage a specific client base and build long-term partnerships.
• Plan and deploy ticketing strategies for clients.
• Ensure knowledge of Ticketmaster technology and marketing initiatives.
• Develop and present post-event reports to clients.
• Coordinate with venues, sales and marketing to meet deadlines.

Skills

Client management

Leadership

Mentoring

Communication

Ticketing platforms knowledge

Tools

Windows Office Suite

Ticketmaster systems

Job description

Ticketmaster Cebu is seeking a Client Services Specialist to lead, mentor and oversee client service delivery for a portfolio of venues and promoters in Cebu, Philippines.

The role focuses on building strong client relationships, deploying ticketing strategies, and collaborating with marketing, sales and operations to optimize revenue.

On-site support for events, cross-functional teamwork, and adherence to service standards are key.