Ticketing Operations Specialist – Cebu, On-Site

Live Nation International; Cebu City; On-site; PHP 30,000 - 40,000; Full time

Job summary

Live Nation International is seeking a Ticketing Operations Specialist based in Cebu. This role requires managing customer queries and providing operational support to the Call Centre and Box Office, ensuring high-quality service and effective communication.

Ideal candidates will exhibit strong interpersonal skills, a customer-centric approach, and proficiency in Microsoft Office. The role also involves assisting with the onboarding process and managing operations during live events.

Qualifications

• Experience supporting call centers or customer service environments.
• Familiarity with ticketing systems is a plus.
• Ability to manage high volumes of customer queries.

Responsibilities

• Provide operational support across Call Centre and Box Office.
• Manage customer queries through calls and emails efficiently.
• Assist with training for new starters and support event operations.

Skills

Strong Interpersonal Skills

Organizational Skills

Results Oriented

Proficiency in Microsoft Office

Strong Communication Skills

Customer-Centric

High Attention to Detail

Flexibility and Resilience

Self Disciplined

Job description

Live Nation International is seeking a Ticketing Operations Specialist based in Cebu. This role requires managing customer queries and providing operational support to the Call Centre and Box Office, ensuring high-quality service and effective communication.

Ideal candidates will exhibit strong interpersonal skills, a customer-centric approach, and proficiency in Microsoft Office. The role also involves assisting with the onboarding process and managing operations during live events.