Ticketing Operations Specialist — Events & Center Support

TicketWeb; Cebu City; On-site; PHP 558,000 - 781,000; Full time

Job summary

Ticketmaster Cebu City is seeking a Ticketing Operations Specialist to support the call centre and box office, ensuring high quality service and smooth event operations. You will handle large volumes of inquiries via calls and email (Zendesk), coordinate resources, and assist with onboarding and equipment readiness.

The role demands strong interpersonal and organizational skills, the ability to work under pressure, and proficiency with Microsoft Office.

Qualifications

• Strong interpersonal skills and ability to relate to people at all levels.
• Excellent organizational skills with time management for deadlines.
• Experience in high-pressure environments and attention to detail.

Responsibilities

• Answer calls from Call Centre and provide day to day ticketing support.
• Respond to customer enquiries via email and other channels.
• Assist with general and technical issues and escalate as needed.
• Plan and manage operations during events and onboarding for new starters.
• Ensure agents and cashiers have equipment and information to provide service.
• Develop and implement processes for inventory management and equipment use.

Skills

Interpersonal skills

Organizational skills

Results orientated

Communication skills

Typing skills

Data processing

Tools

Microsoft Office

Excel

Word

Zendesk

Ticketing system

Job description

Ticketmaster Cebu City is seeking a Ticketing Operations Specialist to support the call centre and box office, ensuring high quality service and smooth event operations. You will handle large volumes of inquiries via calls and email (Zendesk), coordinate resources, and assist with onboarding and equipment readiness.

The role demands strong interpersonal and organizational skills, the ability to work under pressure, and proficiency with Microsoft Office.