Ticketing Operations Specialist — Onsite Cebu

Live Nation; Cebu City; On-site; PHP 357,000 - 603,000; Full time

Job summary

Live Nation’s Ticketing Operations team in Cebu drives seamless ticketing through the Call Centre and Box Office. On-site collaboration with internal and external stakeholders ensures high-quality customer experiences and efficient event support.

The role focuses on handling customer queries, coordinating with events, training new starters, and maintaining equipment and processes to optimize inventory and service levels.

Qualifications

• Experience in Call Centre operations is advantageous but not mandatory.
• Willingness to travel nationwide.
• Police clearance required for PCI compliance.

Responsibilities

• Provide operational support across Call Centre and Box Office.
• Manage large volumes of customer queries via calls and email (Zendesk).
• Plan and manage operations during events.
• Assist with onboarding and training of new staff.
• Ensure agents have necessary equipment and information to deliver service.
• Develop and implement inventory management and equipment utilization processes.
• Handle customer challenges related to ticket sales and policies.
• Prepare ad-hoc reports and perform general admin duties as needed.
• May process and monitor billing payments.

Skills

Strong Interpersonal Skills

Organizational Skills

Results Oriented

MS Office Proficiency

Typing Skills

Strong Communication Skills

Customer-Centric

Attention to Detail

Flexibility & Resilience

Self Discipline

Ethical Behavior

PCI Compliance Awareness

Tools

Zendesk

Ticketing System

Microsoft Office

Job description

Live Nation’s Ticketing Operations team in Cebu drives seamless ticketing through the Call Centre and Box Office. On-site collaboration with internal and external stakeholders ensures high-quality customer experiences and efficient event support.

The role focuses on handling customer queries, coordinating with events, training new starters, and maintaining equipment and processes to optimize inventory and service levels.