Dynamic Call Center Agent — Inbound/Outbound

MCI Careers; San Fernando; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO Coverage

Career growth and learning

Performance and loyalty bonuses

Free meal during training

Employee shuttle services

Job summary

MCI Careers is seeking an experienced Call Center Representative to join their San Fernando team. The role focuses on managing customer inquiries through inbound and outbound calls in a fast-paced environment. Ideal candidates possess a High School diploma and 1–3 years of call center experience. Responsibilities include providing timely information, resolving concerns, and achieving performance targets. Benefits include HMO coverage, career growth opportunities, and performance bonuses.

Qualifications

• 1–3 years of call center or customer service experience.
• Strong verbal and written communication skills.
• Basic computer skills and experience with CRM or call center tools.

Responsibilities

• Manage high-volume inbound and outbound calls.
• Provide accurate information on products and services.
• Resolve customer concerns and document interactions.

Skills

Strong verbal and written communication skills

Ability to multitask

Customer service experience

Education

High School Diploma / Grade 12

Tools

CRM tools

Job description

MCI Careers is seeking an experienced Call Center Representative to join their San Fernando team. The role focuses on managing customer inquiries through inbound and outbound calls in a fast-paced environment. Ideal candidates possess a High School diploma and 1–3 years of call center experience. Responsibilities include providing timely information, resolving concerns, and achieving performance targets. Benefits include HMO coverage, career growth opportunities, and performance bonuses.