Senior Call Center Trainer: Elevate Agent Skills & Growth

MCI Careers; San Fernando; On-site; PHP 1,116,000 - 1,339,200; Full time

Benefits offered by this job

Health (HMO) Coverage

Dental Coverage

Free meal during training

Career growth and learning

Performance and loyalty bonuses

Employee shuttle services

Company retreats and off-site events

Job summary

MCI Careers in San Fernando, Pampanga, is seeking an experienced call center trainer. The trainer will deliver impactful training programs that prepare agents for success. Responsibilities include conducting new hire training, designing training materials, and evaluating training effectiveness. Candidates should have over 3 years of experience in a BPO setting and possess strong facilitation and communication skills. Benefits include health coverage, allowances, and career growth opportunities.

Qualifications

• Experienced call center trainer for onboarding and upskilling agents.
• Deliver high-impact training programs in a fast-paced environment.
• Design and update training materials and e-learning content.

Responsibilities

• Facilitate new hire training and systems training.
• Conduct training needs assessments and recommend solutions.
• Evaluate training effectiveness using performance data.

Skills

Facilitation skills

Communication skills

Experience with LMS platforms

Knowledge of adult learning principles

Education

3+ years of experience as a trainer in a BPO or contact center

Job description

MCI Careers in San Fernando, Pampanga, is seeking an experienced call center trainer. The trainer will deliver impactful training programs that prepare agents for success. Responsibilities include conducting new hire training, designing training materials, and evaluating training effectiveness. Candidates should have over 3 years of experience in a BPO setting and possess strong facilitation and communication skills. Benefits include health coverage, allowances, and career growth opportunities.