Duty Manager: Guest Experience & Operations Leader

Filinvest Hospitality Corporation; Cebu City; On-site; PHP 300,000 - 520,000; Full time

Job summary

Filinvest Hospitality Property: Quest Hotel Conference Center (Cebu City, Cebu) is seeking a Duty Manager to oversee daily hotel operations and guest experience. The role focuses on coordinating departments, maintaining safety standards, and delivering exceptional service.

The successful candidate will supervise shifts, resolve guest concerns, and support training to elevate team performance, with emphasis on crisis readiness and adherence to company policies.

Qualifications

• Minimum of 1 year of experience in hotel/operations.

Responsibilities

• Oversee daily operations to ensure smooth functioning of all departments.
• Coordinate with various departments to ensure prompt and efficient service delivery.
• Monitor and maintain high standards of guest service, safety, and security.
• Address and resolve guest complaints and concerns promptly and effectively.
• Maintain a visible presence in the resort to interact with guests and staff.
• Ensure VIPs and returning guests receive personalized attention and service.
• Supervise and support staff across different departments during shifts.
• Conduct briefings and debriefings with staff to communicate daily operations and expectations.
• Assist in training and developing team members to enhance their skills and performance.
• Prepare and submit reports on operational performance and incidents.
• Ensure compliance with company policies, procedures, and standards.
• Assist in budget management and cost control initiatives.
• Act as the primary point of contact during emergencies or critical incidents.
• Implement and oversee emergency procedures and ensure staff are trained and prepared.

Skills

Years of experience

Job description

Filinvest Hospitality Property: Quest Hotel Conference Center (Cebu City, Cebu) is seeking a Duty Manager to oversee daily hotel operations and guest experience. The role focuses on coordinating departments, maintaining safety standards, and delivering exceptional service.

The successful candidate will supervise shifts, resolve guest concerns, and support training to elevate team performance, with emphasis on crisis readiness and adherence to company policies.