Luxury Hotel Front Desk Duty Manager

Shangri-La's Boracay Resort & Spa; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Makati Shangri-La, Manila is seeking a proactive Duty Manager to lead the front desk team and ensure an exceptional guest experience. You will supervise daily operations, brief colleagues on hotel products and services, and monitor arrivals and departures with a guest-centric perspective.

The ideal candidate takes pride in being a hotelier, is a self-starter with strong interpersonal skills, and communicates fluently in English.

Qualifications

• Must have strong interpersonal and leadership abilities.
• Self-starter with proactive attitude and guest-first mindset.
• Fluent English communication; additional local language is a plus.

Responsibilities

• Lead the front desk team and supervise daily operations.
• Ensure colleagues are up-to-date with hotel products and services.
• Monitor arrivals and departures from a guest experience perspective.

Skills

Interpersonal skills

Leadership

Self-starter

English fluency

Front desk operations

Room operations understanding

Education

Hotel management education

Job description

Makati Shangri-La, Manila is seeking a proactive Duty Manager to lead the front desk team and ensure an exceptional guest experience. You will supervise daily operations, brief colleagues on hotel products and services, and monitor arrivals and departures with a guest-centric perspective.

The ideal candidate takes pride in being a hotelier, is a self-starter with strong interpersonal skills, and communicates fluently in English.