Duty Manager

Acuaverde Beach Resort; Batangas City; On-site; PHP 469,000 - 580,000; Full time

Job summary

Acuaverde Beach Resort is seeking a proactive Duty Manager to oversee daily resort operations, ensure exceptional guest experiences, and maintain high service standards at Laiya, Batangas.

The role emphasizes coordinating departments, addressing guest concerns, conducting regular inspections, and guiding team members to deliver consistently excellent service.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• At least 2-3 years of hotel or resort Front Office experience, preferably in a supervisory role.
• Strong leadership, communication, and problem-solving skills.
• Guest-focused, detail-oriented, and able to work independently.
• Willing to be assigned in Laiya, San Juan, Batangas.

Responsibilities

• Oversee daily resort operations and coordinate with various departments.
• Handle guest concerns and ensure effective service recovery.
• Conduct regular property inspections to maintain cleanliness, safety, and service standards.
• Address operational issues and emergencies promptly.
• Guide and support team members in delivering excellent guest service.

Skills

Leadership

Communication

Problem-solving

Guest-focused

Detail-oriented

Independence

Education

Bachelor's degree in Hospitality Management / Tourism

Job description

We are looking for a proactive, service-oriented, and hands-on Duty Manager to oversee daily resort operations, ensure excellent guest experiences, and maintain high service standards.

Key Responsibilities

• Oversee daily resort operations and coordinate with various departments.
• Handle guest concerns and ensure effective service recovery.
• Conduct regular property inspections to maintain cleanliness, safety, and service standards.
• Address operational issues and emergencies promptly.
• Guide and support team members in delivering excellent guest service.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• At least 2-3 years of hotel or resort Front Office experience, preferably in a supervisory role.
• Strong leadership, communication, and problem-solving skills.
• Guest-focused, detail-oriented, and able to work independently.
• Willing to be assigned in Laiya, San Juan, Batangas.