Operations Manager

Nalu Resorts Inc.; Bacnotan; On-site; PHP 500,000 - 800,000; Full time

Job summary

Nalu Resorts Inc. in Bacnotan, La Union is seeking a capable Front Office/Operations Manager to oversee daily resort activities and guest services. You will collaborate with housekeeping, front desk, maintenance, and guest services to ensure a seamless guest experience.

The role requires strong leadership, organizational skills, and a proven track record in hospitality management. Flexibility for shifts, including evenings and weekends, is expected. Locals are prioritized.

Qualifications

• Bachelor's degree in Hospitality Management, Business, or related field preferred.
• Proven supervisory or managerial experience in a resort/hospitality environment. Front Office Manager experience is an advantage.
• Strong leadership and interpersonal skills with a focus on guest satisfaction.
• Excellent organizational and problem-solving abilities.
• Strong knowledge of hospitality software and systems is a plus.
• Flexibility to work evenings, weekends, and holidays as required.
• Locals will be prioritized.

Responsibilities

• Supervise daily resort operations, ensuring coordination between housekeeping, front desk, maintenance, and guest services.
• Monitor the quality of guest services and address issues to maintain high guest satisfaction.
• Ensure operational procedures follow company standards and policies.
• Handle guest inquiries, requests, and complaints professionally for timely resolutions.
• Provide personalized attention and a welcoming experience during guests' stay.
• Act as the point of contact for VIP guests and corporate groups, fulfilling special requests.
• Supervise and support staff across departments to meet performance and service expectations.
• Provide ongoing training and development opportunities to enhance staff skills and service delivery.
• Conduct regular performance reviews, give feedback, and implement corrective actions.
• Prepare regular reports on resort operations, including guest feedback, occupancy rates, and staff performance.

Skills

Leadership

Guest service mindset

Organizational skills

Problem-solving

Education

Bachelor's degree in Hospitality Management

Tools

Hospitality software

Job description

Qualification:

• Bachelor’s degree in Hospitality Management, Business, or a related field preferred.
• Proven experience in a supervisory or managerial role within a resort, hotel, or hospitality environment. Front Office Manager experience is an advantage.
• Strong leadership and interpersonal skills with a focus on guest satisfaction.
• Excellent organizational and problem-solving abilities.
• Strong knowledge of hospitality software and systems is a plus.
• Flexibility to work evenings, weekends, and holidays as required.
• Locals will be prioritized.

Responsibilities include:

• Supervise daily resort operations, ensuring seamless coordination between departments such as housekeeping, front desk, maintenance, and guest services.
• Monitor the quality of guest services and respond promptly to any issues or concerns to maintain high levels of guest satisfaction.
• Ensure that all operational procedures are followed according to company standards and policies.
• Handle guest inquiries, requests, and complaints professionally, aiming for timely and effective resolution.
• Ensure guests receive personalized attention and a welcoming experience during their stay.
• Act as the point of contact for VIP guests and corporate groups, ensuring special requests are fulfilled.
• Supervise and support resort staff across various departments, ensuring they meet performance and service expectations.
• Provide ongoing training and development opportunities to enhance staff skills and service delivery.
• Conduct regular performance reviews, provide feedback, and implement corrective actions when necessary.
• Prepare regular reports on resort operations, including guest feedback, occupancy rates, and staff performance.