Duty Manager

Grand Westside Manila Bay; Metro Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Grand Westside Manila Bay in Metro Manila is seeking a Duty Manager to oversee daily hotel operations and ensure superb guest service. You will supervise front office activities, monitor check-in and check-out, and resolve guest concerns promptly while coordinating with housekeeping, F&B, security, and maintenance.

You will manage staff schedules, coach team members, conduct briefings, and support training to uphold brand standards.

Qualifications

• Experience in hotel operations with front office supervision.
• Supervisory experience in large or high-volume properties preferred.
• Strong leadership and team coaching skills.
• Excellent communication and guest service skills.
• Solid organizational and multitasking abilities.
• Knowledge of hotel management systems and reporting tools.

Responsibilities

• Oversee day-to-day hotel operations to ensure high guest service standards.
• Supervise front office activities, monitor check-in/check-out, and resolve escalated guest concerns.
• Collaborate with housekeeping, F&B, security, and maintenance to maintain service quality, safety and cleanliness.
• Manage staff schedules, coach team members, conduct briefings, and support training initiatives.
• Prepare operational reports and support revenue and occupancy targets; ensure policy compliance.

Skills

Front office supervision

Leadership and people management

Guest services management

Communication and conflict resolution

Organizational and multitasking

Hotel management systems knowledge

Education

Bachelor's degree in Hotel and Restaurant Management or related field

Job description

Grand Westside Manila Bay is the Philippines' largest hotel, located in Westside City just steps from scenic Manila Bay. With 1,530 modern rooms and suites, the hotel caters to families, leisure travelers, and corporate groups seeking a balance of relaxation and vibrant city life. Situated only 8 minutes from Ninoy Aquino International Airport (NAIA), the property offers convenient access to Manila's shopping, entertainment, and cultural attractions. Grand Westside Manila Bay provides a stylish, comfortable environment where each visit is designed to be memorable and seamless.

Role Description

The Duty Manager is responsible for overseeing day-to-day hotel operations to ensure a high standard of guest service and smooth departmental coordination. This full-time, on-site role in Metro Manila includes supervising front office activities, monitoring guest check-in and check-out processes, and resolving escalated guest concerns promptly and professionally. The Duty Manager collaborates with housekeeping, food and beverage, security, and maintenance teams to maintain service quality, safety, and cleanliness across the property. The role also involves managing staff schedules, coaching team members, conducting briefings, and supporting training initiatives to uphold brand standards. In addition, the Duty Manager prepares operational reports, supports revenue and occupancy targets, and ensures compliance with hotel policies and local regulations.

Qualifications

• Experience in hotel or hospitality operations, including front office supervision and guest services management.
• Relevant experience in a supervisory or Duty Manager role in hotels or related hospitality settings; prior experience in large or high-volume properties is an advantage.
• Strong leadership, people management, and team coaching skills, with the ability to motivate and guide diverse teams.
• Excellent communication and interpersonal skills, with the ability to handle guest inquiries, complaints, and conflict resolution calmly and professionally.
• Solid organizational, multitasking, and problem-solving abilities to manage multiple operational priorities during busy periods.
• Knowledge of hotel management systems, reservation platforms, and basic reporting tools; proficiency in standard office software.
• Understanding of safety, security, and hygiene standards, and experience enforcing operational policies and procedures.
• Customer-focused mindset, high level of integrity, and commitment to delivering consistent, high-quality service.
• Bachelor's degree in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field is preferred.
• Flexibility to work shifts, weekends, and holidays as required