Resort Manager

Citiwork MAnpower Resources Corp; Cavite City; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Citiwork MAnpower Resources Corp is seeking a Resort Manager to oversee daily resort operations, coordinating Front Office, Housekeeping, F&B, Maintenance, and Security to deliver exceptional guest experiences.

The role emphasizes budget control, staff supervision, health and safety compliance, and the execution of marketing initiatives to boost occupancy and revenue.

Qualifications

• Managed the overall operations of the resort with focus on guest satisfaction.
• Led teams across Front Office, Housekeeping, F&B, Maintenance, and Security.
• Controlled budgets and costs, implementing cost-saving initiatives.
• Ensured compliance with health and safety regulations and hospitality standards.
• Organized staff training programs to enhance performance and service.

Responsibilities

• Oversee daily resort operations to ensure smooth service.
• Lead departments to maintain high service standards.
• Plan and execute marketing strategies to increase occupancy.
• Prepare performance reports for senior management.

Skills

Operations leadership

Budget control

Guest experience

Staff supervision

Health & safety

Policy development

Marketing campaigns

Inventory management

Job description

Job Description

• Resort Manager Responsibilities
• Oversee the daily operations of the resort to ensure smooth and efficient service.
• Manage and supervise all departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Security.
• Ensure excellent guest satisfaction by addressing concerns and maintaining high service standards.
• Develop and implement operational policies and procedures to improve efficiency.
• Monitor the resort's financial performance, including budgeting, cost control, and revenue generation.
• Recruit, train, supervise, and evaluate resort staff to maintain a productive workforce.
• Coordinate with department heads to ensure all facilities are clean, safe, and well-maintained.
• Ensure compliance with health, safety, and local government regulations.
• Handle guest complaints and resolve issues promptly and professionally.
• Plan and execute marketing strategies, promotions, and special events to increase occupancy and revenue.
• Maintain inventory of supplies and oversee purchasing activities.
• Prepare operational reports and present performance updates to senior management or owners.

Job Qualifications

• Managed the overall operations of the resort, ensuring exceptional guest experiences and high-quality service.
• Led a team of employees across multiple departments to achieve operational excellence.
• Controlled budgets, monitored expenses, and implemented cost‑saving initiatives.
• Increased guest satisfaction by effectively handling customer concerns and improving service standards.
• Ensured compliance with company policies, health and safety regulations, and hospitality standards.
• Organized staff training programs to enhance employee performance and customer service skills.