Duty Manager

Pacific Bayview Garden Resort, Inc.; Bohol; On-site; PHP 290,000 - 424,000; Full time

Job summary

A leading resort in Bohol is looking for an experienced resort supervisor to oversee operations and ensure excellent guest service. The successful candidate will have a background in hotel or resort operations, strong leadership skills, and the ability to manage guest relations effectively. Responsibilities include monitoring staff performance, coordinating with various departments, and ensuring the resolution of guest concerns. Applicants should be flexible with schedules and trustworthy to handle the demands of the role.

Qualifications

• Experience in hotel/resort operations or supervisory roles.
• Knowledge of guest relations and front office procedures.
• Able to handle guest concerns professionally.
• Able to work under pressure and handle guest concerns professionally.
• Flexible with shifting schedules; trustworthy and dependable.
• LGBTQ+ applicants encouraged to apply.

Responsibilities

• Oversee resort operations during assigned shifts.
• Ensure excellent guest service and immediate resolution of concerns.
• Monitor staff performance and assign duties.
• Enforce resort policies and service standards.
• Coordinate with housekeeping, front office, kitchen, and maintenance.
• Prepare shift reports and elevate issues to management.

Skills

Leadership

Communication

Guest relations

Decision-making

Ability to work under pressure

Work under pressure

Shift flexibility

Trustworthy and dependable

Supervisory experience

Job description

Preferred: Residents of Dauis or willing to relocate

Qualifications:

• LGBTQ+ applicants encouraged to apply
• Experience in hotel/resort operations or supervisory roles
• Knowledge of guest relations and front office procedures
• Strong leadership, decision-making, and communication skills
• Able to work under pressure and handle guest concerns professionally
• Flexible with shifting schedules; trustworthy and dependable

Key Responsibilities:

• Oversee resort operations during assigned shifts
• Ensure excellent guest service and immediate resolution of concerns
• Monitor staff performance and assign duties
• Enforce resort policies and service standards
• Coordinate with housekeeping, front office, kitchen, and maintenance
• Prepare shift reports and elevate issues to management