Dutch Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; On-site; PHP 1,135,000 - 1,702,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

transfer, hotel)

Monthly Performance Bonus

€1,500 Signing Bonus (one-time)

Access to premium workspace and career

growth opportunities

And Much More…

Job summary

Mercier Consultancy Group is seeking a Dutch Speaking Customer Support Specialist to join our client in Sofia, Bulgaria. You will deliver exceptional multi-channel support to Dutch-speaking clients, handle inquiries, and document interactions in CRM systems.

The role emphasizes a fast-paced on-site environment in Sofia, with relocation support, training, health insurance, and a signing bonus. English proficiency and EU passport are required, with prior customer support experience preferred.

Qualifications

• Native or fluent Dutch required.
• Strong written and spoken English.
• Experience in customer support preferred.
• Willingness to relocate to Sofia, Bulgaria.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide omnichannel Dutch-speaking support to clients.
• Resolve inquiries via phone, email, and chat.
• Maintain accurate records in CRM systems.
• Collaborate with cross-functional teams to resolve issues.
• Represent the brand voice and uphold company values.
• Support continuous improvement of support processes.
• Meet KPIs for response times and customer satisfaction.
• Ensure effective internal communication in English.

Skills

Dutch fluency

English proficiency

Customer support

Problem solving

On-site Sofia

EU passport

Job description

Dutch Speaking Customer Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for bridging elite talent with top-tier organizations within the global Customer Support Services industry. We specialize in facilitating seamless transitions for high-caliber professionals seeking career advancement through the most competitive Dutch-speaking jobs currently available across Europe.

Job Overview

We are currently looking for a talented individual to join our client in Sofia, Bulgaria, for a Dutch Speaking Customer Support Specialist position in Bulgaria. This role is ideal for a communication-focused professional looking to build their career while enjoying a premium relocation package and the vibrant, growing market for jobs in Bulgaria.

Key Responsibilities

• Deliver exceptional omnichannel support to Dutch-speaking clients, maintaining the highest service standards in the Customer Support Services sector.
• Resolve complex inquiries via phone, email, and chat with precision and cultural nuance.
• Maintain detailed and accurate records of customer interactions within our CRM systems.
• Collaborate with cross-functional teams to elevate and resolve technical or billing-related issues effectively.
• Represent the brand voice consistently while upholding the values of the organization.
• Contribute to the continuous improvement of support protocols and customer experience initiatives.
• Meet and exceed performance KPIs related to response times and customer satisfaction scores.
• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Strong proficiency in written and spoken English for internal communications.
• Prior experience in the Customer Support Services industry is highly preferred.
• A solution-oriented mindset with excellent problem-solving skills.
• Ability to thrive in an on-site, fast-paced professional environment in Sofia.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• €1,500 Signing Bonus (one-time).
• Access to premium workspace and career growth opportunities.
• And Much More…

Life in Bulgaria

Bulgaria is rapidly emerging as a premier destination for international professionals. Life in Bulgaria offers a unique blend of historical charm, modern amenities, and a Mediterranean-influenced climate that is perfect for those seeking a high quality of life. By choosing one of our many Dutch-speaking jobs here, you will experience a cost of living that allows for a luxury lifestyle while enjoying the social atmosphere of a bustling European hub.

Relocating to Bulgaria is a seamless process with our comprehensive support. From the vibrant nightlife and world-class cuisine of Sofia to the stunning natural landscapes across the country, Bulgaria provides an enriching backdrop for your career. Join the growing community of expats who have found professional success and personal fulfillment through these unique opportunities in Bulgaria.