Dutch Speaking CX Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; On-site; PHP 973,000 - 1,459,000; Full time

Benefits offered by this job

Fully paid training

Health insurance

Relocation package

Signing bonus €1,500

Performance bonus

Professional development

Job summary

Mercier Consultancy Group is seeking a Dutch Speaking CX Specialist to join our Sofia-based office in Bulgaria. This role targets customer-centric professionals looking to advance their careers with international exposure in a fast-paced environment.

You will deliver omnichannel support, resolve inquiries with empathy, maintain accurate records, and collaborate with global teams. Eligible candidates must be fluent in Dutch, possess an EU passport, and be prepared for on-site work in Sofia.

Qualifications

• Native or fluent Dutch (spoken and written) is mandatory.
• Valid EU passport is required.
• Prior experience in Customer Support Services or similar client-facing role preferred.
• Strong English communication skills for collaboration in an international office.

Responsibilities

• Deliver omnichannel support to clients in the customer support services sector.
• Resolve complex inquiries with empathy and efficiency.
• Maintain detailed customer records and provide insights to improve service quality.
• Collaborate with international teams to ensure seamless service delivery and high satisfaction scores.
• Identify trends in customer feedback to provide actionable suggestions to the management team.
• Stay updated on product knowledge and internal processes to ensure consistent, high-quality support.
• Contribute to a positive team environment while meeting individual and collective KPIs.
• Ability to thrive in an on-site office environment in Sofia, Bulgaria.
• Strong command of English, allowing you to collaborate effectively within our international office culture.

Skills

Dutch language

Customer service

Communication skills

Problem solving

Job description

Dutch Speaking CX SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm and a leader in European talent acquisition and BPO solutions. We pride ourselves on connecting top-tier professionals with world-class opportunities, specializing in high-growth roles within the dynamic Customer Support Services industry.

Job Overview

We are currently seeking an ambitious professional for a Dutch Speaking CX Specialist position in Bulgaria. This role is perfect for a customer-centric individual looking to advance their career while experiencing the vibrant culture of one of Europe’s most exciting emerging hubs for Dutch-speaking jobs.

Key Responsibilities

• Deliver exceptional omnichannel support to clients within the fast-paced Customer Support Services sector.

• Resolve complex customer inquiries with professionalism, efficiency, and a high degree of empathy.

• Maintain detailed customer records and provide accurate insights to improve service quality.

• Collaborate with international teams to ensure seamless service delivery and high satisfaction scores.

• Identify trends in customer feedback to provide actionable suggestions to the management team.

• Stay updated on product knowledge and internal processes to ensure consistent, high-quality support.

• Contribute to a positive team environment while meeting individual and collective performance KPIs.

• Native or fluent Dutch (spoken and written) is mandatory for this role.

• Valid EU passport (required for all applicants).

• Prior experience in Customer Support Services or a similar client-facing role is preferred.

• Excellent communication and problem-solving skills with a service-oriented mindset.

• Ability to thrive in an on-site office environment in Sofia, Bulgaria.

• Strong command of English, allowing you to collaborate effectively within our international office culture.

What We Offer

• Competitive Monthly Salary reflecting your talent and expertise.

• Fully Paid Training to ensure you excel in your new career path.

• Comprehensive Health Insurance coverage.

• Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation.

• Generous Monthly Performance Bonus structures for top performers.

• Ongoing professional development and access to exclusive jobs in Bulgaria.

• €1,500 Signing Bonus (one-time) for all successful new hires.

Life in Bulgaria

Sofia is a city of remarkable contrast, blending ancient history with a modern, fast-growing international business atmosphere. Choosing to pursue one of our many Dutch-speaking jobs in Bulgaria means joining a lively community of expatriates who enjoy a Mediterranean-adjacent climate, stunning mountainous landscapes, and a vibrant nightlife. Bulgaria offers an incredibly high quality of life with an affordable cost of living, allowing you to enjoy your career to the fullest.

Relocating to Bulgaria is a life-changing adventure that we support every step of the way. With rich culinary experiences, a welcoming local population, and a thriving digital sector, you will find that living in Bulgaria provides the perfect work-life balance. Discover why so many professionals choose a Dutch Speaking CX Specialist position in Bulgaria for their next career move and immerse yourself in the rich culture of this hidden European gem.