Dutch Bilingual Customer Service Representative (Work-from-Home / Hybrid)

Cognizant; Quezon City; Remote; PHP 257,000 - 391,000; Full time

Job summary

Cognizant Philippines is seeking fluent Dutch and English speakers to join our growing customer support team. You will assist Dutch-speaking customers via phone, email and chat, delivering exceptional service and timely issue resolution.

You will document interactions, follow procedures, and collaborate with internal teams to meet productivity and quality targets. A reliable internet connection for work-from-home arrangements is required, with shift availability including weekends and holidays

Qualifications

• Native or near-native Dutch language skills (written and spoken).
• Strong English communication skills.
• High school diploma or equivalent; college education is an advantage.
• Customer service or back-office experience preferred but not required.
• Strong problem-solving and interpersonal skills.
• Comfortable working with multiple applications and computer systems.
• Willing to work on shifting schedules, weekends and holidays if required.

Responsibilities

• Handle inquiries via phone, email, and chat.
• Provide accurate information about products, policies, and procedures.
• Resolve issues efficiently while maintaining high service quality.
• Document customer interactions and update records in company systems.
• Escalate complex concerns to appropriate support teams when necessary.
• Meet productivity, quality, and customer satisfaction metrics.
• Collaborate with internal teams to ensure seamless support.

Skills

Dutch language proficiency

English communication

Problem solving

Interpersonal skills

Multitasking with multiple apps

Education

High school diploma or equivalent

College education advantageous

Tools

CRM software

Ticketing systems

Job description

We are looking for fluent Dutch and English speakers to join our growing customer support team. The role involves providing exceptional customer service to Dutch-speaking customers through phone, email, and chat while ensuring a positive customer experience and timely issue resolution.

Key Responsibilities

• Handle customer inquiries and concerns via phone, email, and chat.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer issues efficiently while maintaining high service quality standards.
• Document customer interactions and update records in the company systems.
• Escalate complex concerns to appropriate support teams when necessary.
• Meet productivity, quality, and customer satisfaction metrics.
• Collaborate with internal teams to ensure seamless customer support.

Qualifications

• Native or near-native proficiency in Dutch (written and spoken).
• Good to excellent communication skills in English.
• At least a high school diploma or equivalent; college education is an advantage.
• Previous customer service, technical support, or back-office experience is preferred but not required.
• Strong problem-solving and interpersonal skills.
• Comfortable working with multiple applications and computer systems.
• Willing to work on shifting schedules, weekends, and holidays if required.
• Reliable internet connection for work-from-home arrangements.

Preferred Skills

• Experience supporting international customers.
• Strong attention to detail and customer-focused mindset.
• Ability to work independently and in a fast-paced environment.

Why Join Us?

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.