Service Desk Analyst - Dutch & French

Gratitude Philippines; Manila; On-site; PHP 432,000 - 576,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Learning and development support

Job summary

Gratitude Philippines is seeking a skilled Service Desk Analyst fluent in Dutch and French to join our team in Manila. The role requires ownership, clear communication, and a practical approach to solving business problems.

You will work onsite at McKinley Hill, Taguig, with a shifting schedule and opportunities for growth. Ideal candidates have 2+ years in technical support or service desk, strong troubleshooting background, and excellent customer service skills.

Qualifications

• Fluent in Dutch and French (speak, read, and write) - required.
• At least 2 years experience in Technical Support / Service Desk.
• Background in technical troubleshooting and IT Help Desk Services.
• Strong communication and customer service skills.
• Willing to work 100% onsite in McKinley Hill, Taguig - shifting schedule.
• Stable work history, not a job hopper.
• Must not be a present or former employee of CGI.
• PRV/TRV holders preferred, but client can process working visa.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Dutch language proficiency

French language proficiency

Strong communication

Customer service

On-site work readiness

Job description

About the Role

We are looking for a skilled and motivated Service Desk Analyst - Dutch & French to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Qualifications

Fluent in Dutch and French (speak, read, and write) - required

At least 2 years experience in Technical Support / Service Desk

Background in technical troubleshooting and IT Help Desk Services

Strong communication and customer service skills

Willing to work 100% onsite in McKinley Hill, Taguig - shifting schedule

Stable work history, not a job hopper

Must not be a present or former employee of CGI

PRV/TRV holders preferred, but client can process working visa

Skills

• Strong foundation in role-relevant tools, platforms, and best practices.
• Ability to plan, execute, measure, and improve work with attention to detail.
• Good communication, ownership, collaboration, and time-management skills.

Preferred Skills

• Experience with modern workflows, reporting, automation, and production-grade delivery.
• Familiarity with agile practices, documentation, and cross-functional collaboration.
• Ability to mentor teammates and contribute to process improvements.

Benefits

• Competitive compensation and growth opportunities.
• Collaborative work culture with learning and development support.
• Opportunity to work on meaningful products and business problems.

Work Environment

This role offers a professional, collaborative environment where team members are encouraged to take ownership, share ideas, and deliver high-quality work.

Equal Opportunity

We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration based on skills, experience, and role fit.