Vietnamese Bilingual Customer Service Representative (Work-from-Home / Hybrid)

Cognizant; Quezon City; Remote; PHP 335,000 - 446,000; Full time

Job summary

Cognizant is seeking a Vietnamese-English bilingual customer support representative in the Philippines to assist Vietnamese-speaking customers via phone, email, and chat. You will resolve issues and document interactions to ensure timely, high-quality service.

You will collaborate with internal teams, meet KPIs, and adapt to shifting schedules. A reliable internet connection for work-from-home arrangements is preferred.

Qualifications

• Native or near-native Vietnamese (written and spoken).
• Good to excellent English communication skills.
• High school diploma or equivalent; college education is an advantage.
• Experience in customer service, tech support, or back-office is preferred but not required.
• Strong problem-solving and interpersonal skills.
• Comfortable using multiple applications and computer systems.
• Willing to work on shifting schedules, weekends and holidays if needed.

Responsibilities

• Handle inquiries via phone, email, and chat.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer issues efficiently while maintaining high service quality.
• Document interactions and update records in company systems.
• Escalate complex concerns to appropriate support teams.
• Meet productivity, quality, and customer satisfaction metrics.
• Collaborate with internal teams for seamless support.

Skills

Vietnamese (native)

English proficiency

Customer service

Problem solving

Education

High school diploma

College education advantageous

Tools

CRM software

Job description

We are looking for fluent Vietnamese and English speakers to join our growing customer support team. The role involves providing exceptional customer service to Vietnamese-speaking customers through phone, email, and chat while ensuring a positive customer experience and timely issue resolution.

Key Responsibilities

• Handle customer inquiries and concerns via phone, email, and chat.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer issues efficiently while maintaining high service quality standards.
• Document customer interactions and update records in the company systems.
• Escalate complex concerns to appropriate support teams when necessary.
• Meet productivity, quality, and customer satisfaction metrics.
• Collaborate with internal teams to ensure seamless customer support.

Qualifications

• Native or near-native proficiency in Vietnamese (written and spoken).
• Good to excellent communication skills in English.
• At least a high school diploma or equivalent; college education is an advantage.
• Previous customer service, technical support, or back-office experience is preferred but not required.
• Strong problem-solving and interpersonal skills.
• Comfortable working with multiple applications and computer systems.
• Willing to work on shifting schedules, weekends, and holidays if required.
• Reliable internet connection for work-from-home arrangements.

Preferred Skills

• Experience supporting international customers.
• Strong attention to detail and customer-focused mindset.
• Ability to work independently and in a fast-paced environment.

Why Join Us?

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.