Dutch Bilingual Customer Service Representative (Work-from-Home / Hybrid)

Cognizant Technology Solutions Philippines Inc.; Quezon City; Remote; PHP 357,000 - 580,000; Full time

Job summary

Cognizant Philippines is seeking fluent Dutch and English speakers to join our growing customer support team, handling inquiries via phone, email, and chat to provide exceptional service and timely issue resolution.

The role requires Dutch written and spoken proficiency, strong English communication, and a willingness to work in a shift schedule. You should be comfortable with multiple applications and systems as you support our global customers.

Qualifications

• Native or near-native proficiency in Dutch (written and spoken).
• Good to excellent communication skills in English.
• High school diploma or equivalent; college education is an advantage.
• Previous customer service, technical support, or back-office experience is preferred but not required.
• Strong problem-solving and interpersonal skills.
• Comfortable working with multiple applications and computer systems.
• Willing to work on shifting schedules, weekends, and holidays if required.
• Reliable internet connection for work-from-home arrangements.

Responsibilities

• Handle customer inquiries and concerns via phone, email, and chat.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer issues efficiently while maintaining high service quality standards.
• Document customer interactions and update records in the company systems.
• Escalate complex concerns to appropriate support teams when necessary.
• Meet productivity, quality, and customer satisfaction metrics.
• Collaborate with internal teams to ensure seamless customer support.

Skills

Dutch language proficiency

English communication

Customer service mindset

Problem solving

Education

High school diploma or equivalent

College education advantageous

Tools

CRM systems

Ticketing platforms

Job description

Job Summary

We are looking for fluent Dutch and English speakers to join our growing customer support team. The role involves providing exceptional customer service to Dutch-speaking customers through phone, email, and chat while ensuring a positive customer experience and timely issue resolution.

Key Responsibilities

• Handle customer inquiries and concerns via phone, email, and chat.

• Provide accurate information about products, services, policies, and procedures.

• Resolve customer issues efficiently while maintaining high service quality standards.

• Document customer interactions and update records in the company systems.

• Escalate complex concerns to appropriate support teams when necessary.

• Meet productivity, quality, and customer satisfaction metrics.

• Collaborate with internal teams to ensure seamless customer support.

Qualifications

• Native or near-native proficiency in Dutch (written and spoken).

• Good to excellent communication skills in English.

• At least a high school diploma or equivalent; college education is an advantage.

• Previous customer service, technical support, or back-office experience is preferred but not required.

• Strong problem-solving and interpersonal skills.

• Comfortable working with multiple applications and computer systems.

• Willing to work on shifting schedules, weekends, and holidays if required.

• Reliable internet connection for work-from-home arrangements.

Preferred Skills

• Experience supporting international customers.

• Strong attention to detail and customer-focused mindset.

• Ability to work independently and in a fast-paced environment.

Why Join Us?

At Cognizant, we don't just offer jobs - we build careers that thrive in the digital era.

• Growth That Matters - Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat - you're building a future.

• Support That Empowers - A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.

• Impact That Inspires - Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.