Dutch Fluent Tech Support - French Speaker Prefered

Gratitude Philippines; Manila; On-site; PHP 600,000 - 780,000; Full time

Benefits offered by this job

Visa sponsorship

Onsite work

Career growth

Global team

Job summary

Gratitude Philippines in Taguig is seeking a bilingual Service Desk Analyst (Dutch & French) to join our 100% onsite, shift-based team. You will deliver Level 1 and 2 technical support to international end-users, log tickets, troubleshoot, and escalate when needed.

Fluency in Dutch is a MUST; French is a plus. A minimum of 2 years in technical support is required, with strong troubleshooting and customer service skills. Visa sponsorship is available for eligible candidates.

Qualifications

• Dutch fluency is a MUST - speaking, reading and writing.
• French language is a big advantage - preferred.
• At least 2 years in Technical Support / Service Desk / IT Help Desk.
• Strong background in technical troubleshooting and customer service.

Responsibilities

• Deliver Level 1 and Level 2 technical support to end-users.
• Handle and resolve incidents, service requests, and technical issues via phone, email, and chat.
• Accurately log tickets, troubleshoot, and escalate when needed.
• Ensure excellent customer satisfaction and meet SLA targets.
• Collaborate with IT teams to resolve complex technical concerns.

Skills

Dutch fluency

French (preferred)

Customer service

Technical troubleshooting

Tools

Ticketing system

Job description

Hiring: Dutch Fluent Tech Support - French Speaker Preferred - Visa Sponsorship - McKinley

Location: McKinley Hill, Taguig - Onsite

Work Setup: 100% Onsite - Shifting

About the Role:

We are hiring a Bilingual Service Desk Analyst (Dutch & French Speaker) to join our team in McKinley Hill, Taguig. Be part of a global team providing world-class technical support to international clients!

Job Details:

Role: Dutch Fluent Tech Support - French Speaker

Location: McKinley Hill, Taguig - Onsite

Work Setup: 100% Onsite - Shifting

Whats in it for you:

Competitive salary and benefits package

Working visa sponsorship available

Clear career growth and continuous learning opportunities

Collaborative, supportive, and global work environment

Your Role:

Deliver Level 1 and Level 2 technical support to end-users

Handle and resolve incidents, service requests, and technical issues via phone, email, and chat

Accurately log tickets, troubleshoot, and elevate when needed

Ensure excellent customer satisfaction and meet SLA targets

Collaborate with IT teams to resolve complex technical concerns

Who were looking for:

Dutch Fluency is a MUST - Fluent in Dutch (Speaking, Reading, and Writing) - Required

French language is a big advantage - Fluent in French (Speaking, Reading, and Writing) - Preferred

At least 2 years in Technical Support / Service Desk / IT Help Desk

Strong background in technical troubleshooting

Excellent communication and customer service skills

Willing to work 100% onsite in McKinley Hill, Taguig on a shifting schedule

Stable employment record - not a frequent job hopper

Must NOT be a present or former employee of CGI

PRV/TRV holders preferred, but client can process working visa