Driver Activation & Engagement Specialist

Angkas; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Freedom of work

Work life balance

Free meal and gym access

Start-up environment

Multi-cultural and Agile work environment

Diversified use of technology

Job summary

A leading ride-hailing service in Metro Manila is seeking a dedicated onboarding specialist to enhance driver engagement and performance. The ideal candidate will possess 1-2 years of experience in activation and onboarding, with exceptional customer service skills. This role involves analyzing new driver activities, collaborating with fleet managers, and creating tailored onboarding materials, all within a dynamic, start-up work environment offering flexible hours and beneficial perks.

Qualifications

• Minimum of 1-2 years' experience in activation and onboarding.
• Ability to provide exceptional customer service.
• Skilled in generating and presenting data/reports to stakeholders.

Responsibilities

• Monitor and analyze new driver activity and performance.
• Develop strategies to boost new driver engagement.
• Collaborate with fleet managers to support new drivers.
• Identify trends in driver performance data and recommend improvements.
• Communicate regularly with new drivers to ensure motivation.
• Assist in creating onboarding materials.

Skills

Experience in activation and onboarding

Exceptional customer service

Data report generation and presentation

Proficient in GSuite

Job description

A leading ride-hailing service in Metro Manila is seeking a dedicated onboarding specialist to enhance driver engagement and performance. The ideal candidate will possess 1-2 years of experience in activation and onboarding, with exceptional customer service skills. This role involves analyzing new driver activities, collaborating with fleet managers, and creating tailored onboarding materials, all within a dynamic, start-up work environment offering flexible hours and beneficial perks.