Driver Activation Associate (Incubation)

Angkas; Philippines; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Freedom of work

Work-life balance

Free meal and gym access

Start-up environment

Multi-cultural work environment

Diversified use of technology

Job summary

A leading ride-hailing service in the Philippines is seeking an experienced professional to enhance new driver onboarding and support. You will monitor driver performance, develop engagement strategies, and communicate effectively with drivers. The ideal candidate has 1-2 years of experience in activation and exceptional customer service skills. Enjoy a dynamic start-up environment with benefits like work-life balance and free meals.

Qualifications

• 1-2 years' experience in activation and onboarding.
• Exceptional customer service skills.
• Ability to generate and present reports to stakeholders.

Responsibilities

• Monitor and analyze new driver activity and performance during the initial 21-day period.
• Develop and implement strategies to boost new driver engagement.
• Collaborate with fleet managers to support new drivers.

Skills

Customer service

Data analysis

Communication

GSuite proficiency

Job description

Responsibilities

• Monitor and analyze new driver activity and performance during the initial 21-day period
• Develop and implement strategies to boost new driver engagement and productivity
• Collaborate with fleet managers to provide support to new drivers-members
• Identify trends, risks, and opportunities in early driver performance data and recommend improvements
• Communicate regularly with new drivers through calls, messages, and emails to ensure ongoing motivation and clarity on expectations
• Assist in the creation of educational content and onboarding materials tailored to early-stage driver needs

Qualifications

• A minimum of 1-2 years' experience in activation and onboarding
• A track record of providing exceptional customer service
• Skilled in generating and presenting data/reports to stakeholders, including the executive team
• Proficient in GSuite applications especially GSheets

Benefits

• Freedom of work
• Work life balance
• Free meal and use of gym
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology