Driver Activation Associate (Incubation)

Angkas; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Freedom of work

Work life balance

Free meal and gym access

Start-up environment

Multi-cultural and Agile work environment

Diversified use of technology

Job summary

A leading ride-hailing service in Metro Manila is seeking a dedicated onboarding specialist to enhance driver engagement and performance. The ideal candidate will possess 1-2 years of experience in activation and onboarding, with exceptional customer service skills. This role involves analyzing new driver activities, collaborating with fleet managers, and creating tailored onboarding materials, all within a dynamic, start-up work environment offering flexible hours and beneficial perks.

Qualifications

• Minimum of 1-2 years' experience in activation and onboarding.
• Ability to provide exceptional customer service.
• Skilled in generating and presenting data/reports to stakeholders.

Responsibilities

• Monitor and analyze new driver activity and performance.
• Develop strategies to boost new driver engagement.
• Collaborate with fleet managers to support new drivers.
• Identify trends in driver performance data and recommend improvements.
• Communicate regularly with new drivers to ensure motivation.
• Assist in creating onboarding materials.

Skills

Experience in activation and onboarding

Exceptional customer service

Data report generation and presentation

Proficient in GSuite

Job description

Responsibilities

• Monitor and analyze new driver activity and performance during the initial 21-day period
• Develop and implement strategies to boost new driver engagement and productivity
• Collaborate with fleet managers to provide support to new drivers-members
• Identify trends, risks, and opportunities in early driver performance data and recommend improvements
• Communicate regularly with new drivers through calls, messages, and emails to ensure ongoing motivation and clarity on expectations
• Assist in the creation of educational content and onboarding materials tailored to early-stage driver needs

Qualifications

• A minimum of 1-2 years' experience in activation and onboarding
• A track record of providing exceptional customer service
• Skilled in generating and presenting data/reports to stakeholders, including the executive team
• Proficient in GSuite applications especially GSheets

Benefits

• Freedom of work
• Work life balance
• Free meal and use of gym
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology