Driver Experience & Engagement Specialist

Angkas; Lipa; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Free meals

Gym access

Job summary

Angkas in the Philippines is seeking a Driver Excellence Associate to shape driver experience and loyalty within our fast-moving ride-hailing platform. You will lead communications, training, and retention initiatives to ensure high-quality, long-term driver engagement.

Key duties include drafting updates, developing learning content, monitoring engagement metrics, re-engaging inactive drivers, and running loyalty programs, while upholding company policies and achieving targets.

Qualifications

• Bachelor's degree in related field.
• 2-3 years experience in operations management, preferably in transportation or logistics.

Responsibilities

• Draft and schedule daily or weekly driver updates (hospots, announcements, tips).
• Monitor driver group chats or inboxes for issues or trends.
• Respond to inbound driver questions or support requests.
• Manage support escalations and issue resolution.
• Develop learning contents to improve driver professionalism, customer service, and platform knowledge.
• Track completion rates of training and engagement levels with content.
• Share and communicate learning visuals, APP-dates through driver group chats.
• Monitor driver activity and engagement metrics daily to identify disengagement.
• Contact inactive or low-performing drivers to re-engage them with tailored support.
• Develop and run driver loyalty programs.
• Conduct regular FGDs to understand drivers’ needs and pain points.
• Adhere to company policies and procedures.
• Achieve or exceed targets and key objectives assigned by your Immediate Superior.

Skills

Good Communication Skills

Data Analysis

Reporting

Education

Bachelor's degree in related field

Tools

Google Sheets

Job description

Angkas in the Philippines is seeking a Driver Excellence Associate to shape driver experience and loyalty within our fast-moving ride-hailing platform. You will lead communications, training, and retention initiatives to ensure high-quality, long-term driver engagement.

Key duties include drafting updates, developing learning content, monitoring engagement metrics, re-engaging inactive drivers, and running loyalty programs, while upholding company policies and achieving targets.