Domain Support Specialist — Customer & Tech Help

Network Solutions; Philippines; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

HMO benefits

Generous vacation policy

Job summary

Network Solutions in the Philippines is seeking a customer-focused professional to provide technical support and domain management. You will handle inquiries, process registrations, activate services, and escalate complex issues as needed.

The role emphasizes strong problem-solving and communication skills, with a supportive environment and opportunities to work with modern, AI-accelerated tools to safeguard digital presence for clients.

Qualifications

• Fresh graduates of IT related degree programs are welcome to apply.
• Must have strong reasoning, problem-solving, and analytical skills.
• Must have above-average communication skills both verbal and written.

Responsibilities

• Provides excellent customer service and technical support via email, phone, and other channels.
• Handles domain-related inquiries professionally and timely.
• Identifies root causes and provides sustainable resolutions to prevent recurring issues.
• Processes domain registrations for ccTLDs and gTLDs per policy.
• Activates and provisions products/services associated with domains.
• Escalates complex issues to appropriate teams and external stakeholders.
• Monitors escalated cases and follows up with internal and external parties for updates.

Skills

Problem solving

Analytical thinking

Communication skills

Education

IT related degree

Job description

Network Solutions in the Philippines is seeking a customer-focused professional to provide technical support and domain management. You will handle inquiries, process registrations, activate services, and escalate complex issues as needed.

The role emphasizes strong problem-solving and communication skills, with a supportive environment and opportunities to work with modern, AI-accelerated tools to safeguard digital presence for clients.