Customer Retention & Success Specialist

Network Solutions; Philippines; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive HMO benefits

Punctuality Bonus

Generous Vacation policy

Job summary

Network Solutions is seeking a highly skilled Customer Service Representative in the Philippines. This role involves taking inbound calls regarding cancellation requests, providing exceptional service through phone and email, and addressing customers' technical issues effectively.

The ideal candidate will have 1-3 years of customer service experience, strong analytical skills, and a background in technical support and sales. Benefits include competitive HMO support and vacation policy.

Qualifications

• 1-3 years of experience as a Customer Service Representative.
• At least 6 months of experience in escalations, customer retention, technical support and sales.
• Excellent problem solving, leadership, and customer service skills.

Responsibilities

• Handles inbound and outbound calls regarding cancellation requests.
• Provides excellent service and support via phone and email.
• Diagnoses and solves technical issues related to email clients and DNS.

Skills

Customer service skills

Problem solving

Interpersonal communication

Analytical skills

Tools

MS Office tools

Job description

Network Solutions is seeking a highly skilled Customer Service Representative in the Philippines. This role involves taking inbound calls regarding cancellation requests, providing exceptional service through phone and email, and addressing customers' technical issues effectively.

The ideal candidate will have 1-3 years of customer service experience, strong analytical skills, and a background in technical support and sales. Benefits include competitive HMO support and vacation policy.