Digital Customer Care Specialist

NTT DATA North America; Metro Manila; On-site; PHP 335,000 - 513,000; Full time

Job summary

NTT DATA North America in the Philippines is seeking a Digital Customer Service Representative to be the first point of contact for customers, delivering courteous, solution-focused support and ensuring a positive experience across inquiries and requests.

You will handle inquiries and complaints, input interactions into the system, maintain confidentiality, and work with colleagues to resolve issues promptly while upholding professional standards.

Qualifications

• Demonstrated passion for customer satisfaction excellence.
• English language skills required.
• Strong oral and written communication abilities including typing, spelling and grammar.
• Demonstrated ability to adapt and learn new skills quickly.

Responsibilities

• Deliver first class service by assessing and responding to customer needs and offering appropriate solutions.
• Respond to inquiries and complaints with professional, courteous care.
• Handle complex inquiries and complaints accurately and responsively per guidelines.
• Document interactions and input data for call history, messages to third parties, and orders where needed.
• Maintain confidentiality and adhere to data handling policies.

Skills

Customer service

English proficiency

Written communication

Typing

Problem solving

Team collaboration

Job description

NTT DATA North America in the Philippines is seeking a Digital Customer Service Representative to be the first point of contact for customers, delivering courteous, solution-focused support and ensuring a positive experience across inquiries and requests.

You will handle inquiries and complaints, input interactions into the system, maintain confidentiality, and work with colleagues to resolve issues promptly while upholding professional standards.