Document Control Representative - CEBU

Cloudstaff Philippines Inc.; Cebu City; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Employee Share Units

Cloudstaff Dream Points

Health and life insurance on 16th day

Career advancement

In-house psychiatrist

International career growth

Mental Wellness EAP Lifeworks

Social clubs & groups

Mid-Year parties with prizes

Referral incentives

Job summary

Cloudstaff Philippines Inc. is seeking a Document Control Representative to manage incoming digital correspondence, upload files to CRMs, and ensure proper categorization. The role includes reviewing voicemails, performing audits for accuracy, and handling other document-related responsibilities.

The position requires attention to detail, CRM proficiency, and strong organizational skills. This is a full-time on-site role in Cebu City with opportunities for growth within the company.

Qualifications

• Experience in document management or administrative support.
• Familiarity with CRM systems is preferred.
• Experience with digital document processing or online mail systems is a plus.

Responsibilities

• Review and process incoming digital mail and voicemails daily.
• Upload and categorize documents into CRM folders accurately.
• Perform task audits to ensure completion and compliance.
• Identify discrepancies or incomplete documentation and escalate.
• Maintain and update records per company standards.
• Collaborate with internal teams to clarify document requirements.
• Support additional document-related tasks as assigned.

Skills

Attention to detail

CRM proficiency

Organizational skills

Written & verbal communication

Procedural compliance

Independent & collaborative

Critical thinking

Tools

CRM systems

Document management tools

Job description

Job Description

The Document Control Representative is responsible for managing incoming digital correspondence through the online mail system, accurately uploading documents to internal CRMs, and ensuring proper categorization. This role also includes reviewing and processing voicemails, performing task audits for compliance and accuracy, and handling other document-related responsibilities as assigned.

Key Responsibilities:

• Review and process incoming digital mail and voicemails daily
• Accurately upload and categorize documents into appropriate CRM folders
• Perform task audits to ensure completion, accuracy, and protocol adherence
• Identify and elevate discrepancies or incomplete documentation
• Maintain and update records in accordance with company standards
• Collaborate with internal teams to clarify document requirements
• Support additional document-related tasks as assigned

Qualifications and Requirements

Experience:

• Previous experience in document management, administrative support, or a related field
• Familiarity with CRM systems preferred
• Experience with digital document processing or online mail systems is a plus

Skills:

• High attention to detail and accuracy
• Proficiency in CRM and document management tools
• Strong organizational and time management skills
• Effective written and verbal communication
• Ability to follow detailed procedures and maintain compliance
• Self-motivated and able to work both independently and collaboratively
• Critical thinking and problem-solving abilitie

Perks and Benefits

• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Endless opportunities for career advancement
• In-house psychiatrist available to support employees' well-being
• International career growth and connections
• Mental Wellness Employee Assistance program through Lifeworks
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Unlimited cash incentives for hired referrals