Dispatcher / Customer Service Representative | SHAW ONSITE | Night Shift

IBEX Global Solutions (Philippines) Inc.; Mandaluyong; On-site; PHP 223,000 - 357,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. in Mandaluyong is seeking a Dispatch Coordinator to work on site in IBEX Shaw, with a night shift focus.

You will coordinate between customers and field technicians to ensure service requests are handled efficiently and prioritize calls for timely technician dispatch. The role requires strong verbal and written communication, prior BPO or customer service experience, and willingness to stay onsite.

Qualifications

• Experience in BPO or customer service is preferred.
• Dispatching experience in service or field operations.
• Familiarity with technician coordination and HVAC services is a plus.
• Strong verbal and written communication skills.
• Willingness to work onsite at IBEX Shaw, Mandaluyong City.

Responsibilities

• Coordinate between customers and field technicians to ensure timely service handling.
• Receive customer requests, prioritize service calls, and dispatch technicians.
• Keep customers updated on technician arrival and progress.
• Monitor field technicians and relay accurate information.
• Address customer concerns to maintain a smooth service experience.

Skills

Dispatching experience

Customer service

HVAC familiarity

Communication skills

Onsite work

Job description

This will be Work On Site in IBEX Shaw, and on a Night Shift.

Job Overview: This role involves coordinating between customers and field technicians to ensure service requests are handled efficiently, especially during evening hours. Your main responsibility is to receive customer requests, prioritize service calls, dispatch the appropriate technicians, and keep customers updated on the technician's arrival and progress. You will need to monitor technicians in the field, relay accurate information, and address customer concerns to ensure a smooth service experience.

Qualifications:

• Previous BPO or Customer Service Representative experience.
• Experience in dispatching, preferably in a service-oriented or field operations environment.
• Familiarity with technician coordination, scheduling, and HVAC services is an advantage.
• Strong verbal and written communication skills.
• Willing to work onsite at IBEX Shaw, Mandaluyong City.