Customer Service Representative / Inside Sales | Onsite in Shaw | Nightshift

IBEX Global Solutions (Philippines) Inc.; Mandaluyong; On-site; PHP 300,000 - 540,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking an Inside Sales Representative to drive sales and nurture existing customer relationships through email, phone, and live chat. You will educate customers, promote our membership plans, and ensure top-tier service quality.

Key duties include high-volume outreach, responding to inquiries, scheduling services, and maintaining accurate records. Onsite work is required in Mandaluyong, Metro Manila, Philippines.

Qualifications

• 2-3 years of professional experience in a high-volume, customer-facing role with sales or customer service.
• Experience responding to inbound inquiries via phone, email, and live chat.
• Willing to work onsite.

Responsibilities

• Perform high-volume phone outreach to promote membership plans to customers.
• Respond to incoming calls with a positive attitude and helpful mindset.
• Assist customers in scheduling service and answering questions about our services.
• Keep records of customer interactions and transactions with accuracy.

Skills

High-volume sales

Customer service

Inbound channels

Job description

About the role

The Inside Sales Representative is focused on achieving and growing measurable sales results from an existing customer database and inbound leads. Reporting to the Director of Inside Sales, you will educate and skillfully guide customers through the buying experience while ensuring the highest level of quality, customer care, and integrity through interactions via email, phone, and live chat.

Job Duties & Responsibilities:

• Perform high volume phone outreach to actively promote and sell company membership plan to customers.
• Responding to incoming calls for service with a positive attitude, a smile in your voice and a "yes, I can" mentality to help the caller.
• Responding to online inquiries and voicemails utilizing strong interpersonal skills
• Assisting customers in scheduling service, promoting preventative maintenance programs, and answering any questions about our services.
• Keeping records of customer interactions and transactions, recording details of inquiries, comments, as well as actions taken. Utilizing basic software without errors.

Qualifications

• 2-3 years of professional experience in a high-volume, customer-facing role with experience in sales, customer service, or customer success
• Experience responding to inbound customer inquiries via phone, email, and live chat
• Willing to work onsite