Shaw Customer Care Specialist iRecruit Engage 2027

Concentrix Philippines; Mandaluyong; On-site; PHP 223,000 - 357,000; Full time

Job summary

Concentrix Philippines is hiring a Shaw Customer Care Specialist to deliver high-quality support to customers from Mandaluyong. The role focuses on resolving inquiries, meeting KPIs, and maintaining product knowledge while providing courteous service.

The position requires a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to multitask in a fast-paced environment. Shift flexibility and teamwork are valued assets.

Qualifications

• High school diploma required.
• 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Proficient computer navigation and PC knowledge.
• Detail-oriented with strong multitasking ability.
• Able to adapt to changes and work in a fast-paced environment.
• Able to work in a team or independently.
• Demonstrate patience in all customer interactions.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding; use decision-support tools to provide resolution.
• Listen attentively; demonstrate empathy while building rapport with customers.
• Greet customers in a courteous, friendly, and professional manner according to procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work; note accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services when appropriate.
• Track, document, and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or more senior staff.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Attention to detail

Adaptability

Patience

Computer skills

Education

High school diploma

Job description

Job Title: ShawCustomer Care Specialist iRecruitEngage 2027

Job Description

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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Location: PHL Mandaluyong City - Shaw

Language Requirements:

Time Type: Full time