Customer Service Representative/Vendor Relations | Shaw Hybrid - Night shift

IBEX Global Solutions (Philippines) Inc.; Mandaluyong; Hybrid; PHP 279.000 - 446.000; Vollzeit

Zusammenfassung

IBEX Global Solutions (Philippines) Inc. is seeking a Vendor Relationship Representative (VRR) to support a US Property Maintenance Solutions LOB.

The role focuses on developing and maintaining vendor relationships, handling customer calls and emails, and coordinating service delivery. The position requires prioritizing customer satisfaction, effective communication, and experience in the BPO industry, preferably with outbound calls and email support.

Qualifikationen

• Advanced proficiencies in MS Word, Excel, PowerPoint, and Outlook.
• 3+ years work experience in the BPO industry (outbound calls & email support preferred).
• Account management experience is a plus.

Aufgaben

• Develop and maintain positive vendor relations to ensure superior customer satisfaction.
• Receive and handle customer calls and email requests for services.
• Manage the scheduling and completion of all services assigned by customers.
• Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries.
• Identify, research and resolve customer issues using the company's web-based systems and databases.
• Source new vendors to perform required services, as needed.
• Resolve or escalation all disputes or unsatisfied service confirmations.
• Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship.
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Kenntnisse

Outbound Call experience

Email support

Account management

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Jobbeschreibung

This is Hybrid set-up in IBEX Shaw, Mandaluyong and on a Night Shift.

The Vendor Relationship Representative - VRR (CSR for a US Property Maintenance Solutions LOB) supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision.

What You'll Do:

• Develop and maintain positive vendor relations to ensure superior customer satisfaction
• Receive and handle customer calls and email requests for services
• Manage the scheduling and completion of all services assigned by customers
• Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
• Identify, research and resolve customer issues using the company's web-based systems and databases
• Source new vendors to perform required services, as needed
• Resolve or escalation all disputes or un-satisfied service confirmations
• Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

You Should Have:

• Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook
• 3+ years work experience in the BPO industry (Preferably with Outbound Call exp. & email support)
• Account Management experience a plus