Night-Shift Customer Support Specialist - Mandaluyong Onsite

Private Advertiser; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Job summary

Private Advertiser is seeking a customer service professional to handle inbound calls and resolve inquiries at a Mandaluyong onsite location. The role requires strong communication skills and a focus on delivering excellent service while meeting performance targets.

Qualifications include a high school diploma, 2 years of BPO experience, and willingness to work a night shift. Start date is ASAP and onsite recruitment will be conducted virtually as part of the process.

Qualifications

• High school or senior high school graduate is required.
• 2 years of solid BPO experience.
• Good verbal and written communication skills.
• Customer service-oriented with strong problem-solving skills.

Responsibilities

• Handle inbound customer calls and address inquiries and concerns.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues professionally and efficiently.
• Document customer interactions and update records in the system.
• Ensure a positive customer experience through excellent service.
• Meet performance targets, quality standards, and productivity expectations.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Education

High school diploma

Job description

Private Advertiser is seeking a customer service professional to handle inbound calls and resolve inquiries at a Mandaluyong onsite location. The role requires strong communication skills and a focus on delivering excellent service while meeting performance targets.

Qualifications include a high school diploma, 2 years of BPO experience, and willingness to work a night shift. Start date is ASAP and onsite recruitment will be conducted virtually as part of the process.