Client Support Staff

Webcast Inc; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Webcast Inc. seeks a Client Support Staff to be the main contact for clients, coordinating installations, service and reporting to ensure smooth operations.

Responsibilities include fleet monitoring, daily reports, and on-site support with collaboration across teams. Bachelor’s degree in a related field is preferred, with 0–2 years in customer service.

Qualifications

• Bachelor’s degree in Business Administration or related field is required.
• 0-2 years of customer service experience preferred.
• Strong communication, problem solving and data skills.

Responsibilities

• Serve as primary client contact for inquiries and service coordination.
• Monitor fleet units, verify dashcams, MDVRs and fuel sensor data.
• Prepare daily operational reports and support investigations.
• Assist technicians during installations and coordinate schedules.
• Provide backup support and escalate critical issues when needed.

Skills

Problem Solving

Data Analysis

Google Workspace

Communication

Team Collaboration

Time Management

Customer Empathy

AI Tools Awareness

Education

Bachelor’s degree in Business Administration or related field

Job description

The Client Support Staff is the main point of contact for clients, handling daily communication, service coordination, fleet monitoring, reporting, and operational support to ensure excellent customer service and smooth operations.

Key Responsibilities and Duties:

1. Client Communication & Relationship Management
Serve as the primary contact for client inquiries, coordinate installation, service, and equipment removal schedules with the Dispatch Officer, and resolve client concerns by working closely with internal teams.

2. Fleet Monitoring & Maintenance
Monitor units daily to identify reporting issues, check the condition of dashcams, MDVRs, and fuel sensors, and review routes to ensure operational efficiency and accurate data.

3. Reporting & Data Management
Prepare and submit daily operational reports, gather data to support client concerns and investigations, and generate additional reports as needed.

4. Operational Support
Assist field technicians during installations and troubleshooting, and coordinate technician schedules with the Logistics and Coordinating Teams to ensure timely service.

5. Team Support
Provide backup support during busy periods or staff absences, escalte critical issues to the Team Leader or Assistant Manager, and perform other tasks assigned by management.

Minimum Qualifications:

• Education level: Bachelor’s degree in Business Administration or other customer service related field
• Experience: 0-2 years of customer service, preferably handling business-to-business transactions
• Skills: Problem Solving, Basic Troubleshooting, Customer Empathy, Patience & Professionalism, Data Analysis, Attention to Detail, Time Management, Team Collaboration, Intermediate Communication Skills, Knowledgeable in Google Workspace, Practical aptitude for using AI tools ethically and responsibly to improve productivity and outcomes

Schedule & Work Arrangement:

• Willing to work onsite
• Prolonged periods of sitting at a desk and working on a computer
• Able to work beyond regular hours as needed
• Able to work nights, weekends, and holidays