Dispatch & Fleet Operations Lead

GSM - Green SM; Taguig; Presencial; PHP 391.000 - 670.000; Jornada completa

Descripción de la vacante

GSM - Green SM is seeking an Operations Supervisor to oversee day-to-day taxi service operations in the Metro Manila area. You will manage dispatch, ensure driver compliance, and drive efficient service delivery to meet company goals and deliver a superb passenger experience.

In this role you will coordinate fleet, drivers, and customer service teams, monitor KPIs like trip completions and wait times, handle incidents, and ensure adherence to regulations and safety protocols.

Formación

• Bachelor's degree in Business Administration, Logistics, Transportation Management or related field (preferred).
• 2–4 years of experience in transportation, logistics, or taxi/ride-hailing operations, with 1+ year in a supervisory role.
• Knowledge of local transportation regulations, driver compliance requirements, and traffic management.
• Strong leadership and team management skills with the ability to motivate and discipline staff.
• Excellent problem-solving, organizational, and communication skills.
• Proficiency in MS Office/Google Workspace; familiarity with dispatch software or fleet tracking systems is a plus.
• Willing to work in a fast-paced, shift-based environment (including weekends and holidays as needed).

Responsabilidades

• Supervise daily taxi operations, including fleet deployment, dispatch scheduling, and route monitoring.
• Ensure adequate driver coverage to meet demand, including managing shift schedules and attendance.
• Monitor vehicle conditions and coordinate with the maintenance team for repairs, inspections, and preventive servicing.
• Track and analyze key operational KPIs such as trip completions, wait times, and customer satisfaction.
• Handle incident reports, passenger complaints, and driver concerns, ensuring timely resolution.
• Enforce company policies, local government transport regulations, and safety protocols.
• Conduct regular meetings with drivers and staff to relay updates, performance targets, and operational changes.
• Prepare and submit daily, weekly, and monthly reports on operations performance to management.

Conocimientos

Leadership

Team management

Communication

Problem-solving

Organizational skills

Educación

Bachelor's degree in Business Administration, Logistics, or Transportation Management

Herramientas

MS Office

Google Workspace

Dispatch software

Fleet tracking systems

Descripción del empleo

GSM - Green SM is seeking an Operations Supervisor to oversee day-to-day taxi service operations in the Metro Manila area. You will manage dispatch, ensure driver compliance, and drive efficient service delivery to meet company goals and deliver a superb passenger experience.

In this role you will coordinate fleet, drivers, and customer service teams, monitor KPIs like trip completions and wait times, handle incidents, and ensure adherence to regulations and safety protocols.