Dispatch Operations Lead – Taxi Fleet & KPIs

gsm - green sm; Philippines; Sur place; PHP 480 000 - 720 000; Plein temps

Résumé du poste

gsm - green sm is seeking an Operations Supervisor to oversee the day-to-day taxi service operations in a fast-paced environment. You will supervise dispatch, fleet deployment, and driver coverage to ensure timely pickups and excellent passenger experience while upholding regulatory compliance.

You will monitor vehicle conditions, coordinate maintenance, track KPIs, handle incidents, and lead regular team meetings.

Qualifications

• Bachelor's degree in a related field is preferred.
• 2–4 years in transportation or taxi/ride-hailing operations, with 1+ year supervisory.
• Knowledge of local transportation regulations and driver compliance.
• Strong leadership and ability to motivate and discipline staff.
• Proficiency with MS Office or Google Workspace; dispatch/Fleet software familiarity.
• Willing to work in a fast-paced, shift-based environment including weekends.

Responsabilités

• Oversee daily taxi operations including fleet deployment and dispatch scheduling.
• Ensure driver coverage and manage shift schedules and attendance.
• Coordinate vehicle maintenance and inspections.
• Track KPIs such as trip completions, wait times and satisfaction.
• Handle incidents, complaints, and driver concerns.
• Enforce policies and local regulations and safety protocols.
• Lead regular meetings to communicate updates and targets.
• Submit daily/weekly/monthly performance reports to management.

Connaissances

Leadership

Team management

Communication

Problem solving

Organizational skills

Attention to detail

Formation

Bachelor's degree in Business Administration, Logistics, Transportation Management, or related field

Outils

Dispatch software

Fleet tracking

MS Office

Google Workspace

Description du poste

gsm - green sm is seeking an Operations Supervisor to oversee the day-to-day taxi service operations in a fast-paced environment. You will supervise dispatch, fleet deployment, and driver coverage to ensure timely pickups and excellent passenger experience while upholding regulatory compliance.

You will monitor vehicle conditions, coordinate maintenance, track KPIs, handle incidents, and lead regular team meetings.