Fleet & Dispatch Operations Lead

GSM - Green SM; Caloocan; On-site; PHP 446,000 - 781,000; Full time

Job summary

GSM - Green SM is seeking an Operations Supervisor to oversee day-to-day taxi service operations, including dispatch, driver compliance, and service delivery. The role ensures fleet, drivers, and customer service teams work efficiently to meet goals and regulatory requirements.

Responsibilities include supervising fleet deployment, shift scheduling, KPI tracking, and incident resolution. The candidate should have 2–4 years in transport operations with supervisory experience and strong leadership

Qualifications

• Bachelor's degree in Business Administration, Logistics, Transportation Management, or related field is preferred.
• 2-4 years of experience in transportation, logistics, or taxi/ride-hailing operations, with 1+ year in a supervisory role.
• Knowledge of local transportation regulations, driver compliance requirements, and traffic management.
• Strong leadership and team management skills with the ability to motivate and discipline staff.
• Excellent problem-solving, organizational, and communication skills.
• Proficiency in MS Office/Google Workspace; familiarity with dispatch software or fleet tracking systems is a plus.
• Willing to work in a fast-paced, shift-based environment (including weekends and holidays as needed).

Responsibilities

• Supervise daily taxi operations, including fleet deployment, dispatch scheduling, and route monitoring.
• Ensure adequate driver coverage to meet demand, including managing shift schedules and attendance.
• Monitor vehicle conditions and coordinate with the maintenance team for repairs, inspections, and preventive servicing.
• Track and analyze key operational KPIs such as trip completions, wait times, and customer satisfaction.
• Handle incident reports, passenger complaints, and driver concerns, ensuring timely resolution.
• Enforce company policies, local government transport regulations, and safety protocols.
• Conduct regular meetings with drivers and staff to relay updates, performance targets, and operational changes.
• Prepare and submit daily, weekly, and monthly reports on operations performance to management.

Skills

Leadership

Team management

Communication

Problem solving

Organizational skills

Education

Bachelor's degree in Business Administration, Logistics, Transportation Management, or related field

Tools

MS Office/Google Workspace

Dispatch software

Fleet tracking systems

Job description

GSM - Green SM is seeking an Operations Supervisor to oversee day-to-day taxi service operations, including dispatch, driver compliance, and service delivery. The role ensures fleet, drivers, and customer service teams work efficiently to meet goals and regulatory requirements.

Responsibilities include supervising fleet deployment, shift scheduling, KPI tracking, and incident resolution. The candidate should have 2–4 years in transport operations with supervisory experience and strong leadership