Dispatch & Customer Support Specialist (Vehicle Towing)

Fpsinc; Davao City; On-site; PHP 223,000 - 402,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Career growth opportunities

Job summary

Full Potential Solutions (FPS) in the Philippines seeks a Partner Support Specialist to manage vehicle towing dispatch and data cleanup on a project basis. You will handle service and dispatch calls, locate vehicles in the system, and relay critical information quickly to drivers, owners, and partners.

The role emphasizes strong English communication, calmness under pressure, and meticulous record-keeping as you coordinate with towing companies and local authorities while delivering reliable

Qualifications

• 2 years of Call Center experience in BPO.

Responsibilities

• Handle service and dispatch calls for vehicle towing.
• Relay information between owners, drivers, towing companies, and authorities.
• Document conversations and keep records of towing details.
• Move quickly in a fast-paced environment and meet customer needs.
• Escalate when necessary and coordinate with relevant stakeholders.

Skills

English fluency

Active listening

Relaying information

Customer focus

Problem solving

Composure under pressure

Multitasking

Time management

Computer literacy

Map reading

Education

2 years college

Tools

Google Maps

Navigation tools

Job description

Full Potential Solutions (FPS) in the Philippines seeks a Partner Support Specialist to manage vehicle towing dispatch and data cleanup on a project basis. You will handle service and dispatch calls, locate vehicles in the system, and relay critical information quickly to drivers, owners, and partners.

The role emphasizes strong English communication, calmness under pressure, and meticulous record-keeping as you coordinate with towing companies and local authorities while delivering reliable